James Neiheisel Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio Area

• Served in a client facing position that regularly met to clarify project goals and elicit complete and thorough requirements. • Led/managed offshore resource team of developers thru SDLC with a focus on Billing, Accounting, Payment, Treatment & Collections Systems.• Collaborated with Project team on Issue resolution, Change Control, test cases and all forms of testing. Acquired all designated sign offs and coordinated implementation. • Designed Collections System that maximized each OCA’s (outside collections agencies) strengths and netted client largest return on referred accounts. Gave the client the flexibility to change OCA’s seamlessly.• Regularly achieved compliance with urgent FCC Regulatory demands by designing/implementing swift and effective software solutions.• Corrected Late Payment Fee process flaw that netted client a 7% increase in LPF’s $ per month.• Achieved 15+ years of on time Customer Bills. (spanned companies)• Worked with Data Security Manager to model RACF accesses to ensure proper separation of duty/accesses.• Designed process to keep PII information like SSN private by encrypting data before placing on database. • Real Time Service Order Project- Managed/Coordinated major CA7 Scheduling restructure for the Business Unit.

Cincinnati, Ohio Area

Positions: Programmer*Programmer/Analyst*Analyst*Senior AnalystFrom Programmer to Senior Analyst while working for Telecommunications client Cincinnati Bell Inc. Software Development Life Cycle • Payment Processing System- Worked with local banks to maintain accurate and secure ACH payment and Lockbox transfers.• Mechanized Client Billing Schedule creation to avoid costly keying errors.• Integral part of small team tasked with moving Customer Bill Printing from Mainframe to Server. Negotiated logical partition with separate BU for Disaster recovery server to satisfy Client concerns.• Disaster Recovery- researched and developed a plan to back up all necessary files/databases needed to produce client bills in the event of a disaster.• Leverage tools such as Excel or Access to find data trends or discrepancies in Payment or Accounting systems.• Production Support

Bachelor'S Degree, Information Processing Systems

Associate'S Degree, Business Management