Role & Responsibilities:• Avaya Deployment and Configuration: Successfully deployed and configured Avaya communication products within lab environments running on VMware, ensuring efficient operations and seamless integration with existing systems.• Version Upgrades/Performance Testing: Played a crucial role in the regular upgrade and testing of Avaya products to incorporate new features with each version release, contributing to enhanced functionality and… Show more Role & Responsibilities:• Avaya Deployment and Configuration: Successfully deployed and configured Avaya communication products within lab environments running on VMware, ensuring efficient operations and seamless integration with existing systems.• Version Upgrades/Performance Testing: Played a crucial role in the regular upgrade and testing of Avaya products to incorporate new features with each version release, contributing to enhanced functionality and performance.• Documentation: Created, updated, and maintained comprehensive documentation for Avaya contact centres, covering both older and newer products, to provide a valuable resource for team members and stakeholders.• Issue Resolution: Demonstrated strong troubleshooting skills in swiftly identifying and resolving issues within lab environments, minimizing downtime and disruptions.• VoIP Infrastructure: Led the implementation and provided ongoing maintenance and support for the VoIP infrastructure, ensuring robust and reliable communications systems.• Collaborative Work: Thrived in team-oriented and collaborative environments, effectively communicating and contributing to collective objectives and project goals.• Independent Initiative: Capably worked independently with minimal supervision, showcasing self-motivation and a strong sense of responsibility in meeting and exceeding project expectations.• Data Centre Expertise: Applied knowledge and experience to perform within data centre environments, efficiently adapting to the unique challenges and requirements of such settings. Administer and uphold our VMware Infrastructure, inclusive of a combination of VMware 6.7 and 7.0.Harvested components from legacy servers to construct high-performance systems, optimizing efficiency while effectively managing company expenditures. Show less

• Efficiently maintained and managed four data centres across the Avaya site.• Conducted thorough investigations, diagnosed, and proficiently resolved diverse network issues within the Research and Development (R&D) environment, ensuring seamless functionality and optimal performance.• Monitored IP allocations and managed data centre memory for Avaya's infrastructure.• Phone and softphone technician specialist.• Revamped on-site data centres by rerouting cables, configuring… Show more • Efficiently maintained and managed four data centres across the Avaya site.• Conducted thorough investigations, diagnosed, and proficiently resolved diverse network issues within the Research and Development (R&D) environment, ensuring seamless functionality and optimal performance.• Monitored IP allocations and managed data centre memory for Avaya's infrastructure.• Phone and softphone technician specialist.• Revamped on-site data centres by rerouting cables, configuring switches, optimizing DNS, and integrating DHCP servers into the infrastructure. Show less

• Lead full-stack developer for a CRUD application project assigned to my team as part of the EAP program.Technologies used: Django, phpMyAdmin, PyCharm, Anaconda, HTML5, XAMPP.

Professional background encompassing laptop and desktop diagnostics, assessment of hard drive health, software installation, and virus removal. Proficient in customer interactions, including product promotion and sales.