James Ackerman Email & Phone Number

Mooresville, North Carolina, United States

Charlotte, North Carolina, United States

Mooresville, North Carolina, United States

Mooresville, North Carolina, United States

Helped drove the overall BOPUIS Execution and Growth Program for Lowe's. Activities consisted of driving organizational alignment and prioritization to enhance or develop new experiences for both our customers and our associates through several work efforts.

Mooresville, North Carolina, United States

At Lowe’s, my role with the Online Business Solutions Team encompassed multiple work efforts that interconnect Store Operations, Merchandising and Supply Chain. We ensured that online sales were operating at their fullest capacity by testing, researching internally & externally to then present actionable insights to leadership.

Remote

FacilityONE is one of the oldest companies that has supported the Facility Management Industry. Throughout it’s existence it has evolved into a multiple platform system that the Healthcare Industry, Commercial Real Estate Industry and Construction Industry utilizes. Joining the team allowed my prior experience in developing different types of campaigns through Salesforce. Led efforts into managing the Commercial Industry clients of the organizations. A daily routine included cold prospecting, researching cross selling opportunities within existing accounts and training teammates on internal systems.

Mooresville, Nc

Yotrio is one of the world's leading manufactures of patio furniture where I wore multiple hats. I communicated, managed and tracked project milestones and delivered various aspects of the business. Ensured that product specifications and marketing information was accurate and complete for in-store and e-commerce items in Edgenet/Syndigo. Maximized product category penetration for Lowe's by assisting in the development of category expertise. Managed product sampling process, including sample tracking, assembly through account feedback and PLRs. Managed product seeding/reviews program.

Charlotte, North Carolina Area

Rotated into the Customer Success Team where I focused on relationships for over 300 accounts. Retained and held a 90% customer satisfaction and renewal rate for what was a high turnover vertical assignment. Due to that success, was tasked with developing Salesforce improvements and internal training sessions to help team members build profitable accounts.Worked regularly in collaboration with product development and marketing departments to help develop user resources and marketing content. Hosted onboarding & training sessions that ranged in attendance of 5-50 via web and in-person at trade shows. Conducted customer business reviews that built open communication channels between customers and IMPLAN. This alone ensured satisfaction, adoption and confidence in their experience. Not only for business purposes but personally enjoyed hearing about the positives and challenges that these professionals were having in the economic development in those conversations.

Charlotte, North Carolina Area

As a Business Development Specialist, I helped generate new accounts where IMPLAN brought value and to served as a trusted adviser. I helped link researchers and professionals across all industries to IMPLAN through social selling techniques, cold calling and trade shows. I invested in each person to make sure that IMPLAN became a meaningful resource. The results of this showed as I became the #1 Business Development Specialist in demos scheduled, accounts that purchased and accounts that renewed their subscription.

Charlotte, North Carolina Area

Mooresville, Nc

During this time I successfully worked on the toughest team at Verigent staffing for the Unified Communication Industry. What this taught me was how to do business even with a generation gap. I took pride for learning a person's story and career path and aligning them with opportunities that their families would be proud of. From hard work and success, I saw myself climb the ladder to become the company's #1 Recruiter as well as win Recruiter Of The Month Award. I was given the opportunity to help start a regional branch for a new line of business in traditional IT. With Charlotte being a tough market, we didn't feel the growing pains as expected. We gained Lowe's Hardware and Home Depot business within the first 3 months on-top of smaller companies to diversify our customers.

Mooresville, Nc

Fresh out of college I took this position to have the opportunity to learn the industry and learn how to be successful at Verigent. Quickly showing my hard work and ethics, I moved into a recruiter position. My competitive nature and willingness to be a resource for projects showed my leadership team that I was able to adapt and produce.

Charlotte, North Carolina Area

I worked myself into a leadership role where I managed entire trips ranging from 50-120 customers as well as 5-15 guides. Started each group of customers with a safety talk and to up-sell the park’s services with humor while keeping the serious risk factor evident and the attention of the audience. While on the water managed raft maneuvers while connecting with customers in conversation to ensure great customer satisfaction and interest in returning for another rafting trip. Out of the water I maintained a leadership role through continue education for other raft guides. Always had an eye for dangerous situations to respond to while being a positive light for guest and other departments to rely on. Maintained great reviews and always gave high-fives post trip to make sure rafters left with smiles.

Starting at age 15 in the Junior Fire Fighter Program, my time with this organization taught me compassion and the importance to pay attention to the small details. I learned quickly how to manage my composure during a person’s worst or best day of their life. Boy Scouts and firefighting was a unspoken family tradition and this is where my community service drive was born. I provided support during state emergencies. I spear headed fundraising projects for the department. Due to my work ethic and an eye for safety supervised new fire fighters towards the end of my stint.

When my family moved from Upstate New York we acquired this private campground on Badin Lake beside the Uwharrie National Forest. I grew up in this great community while learning how business worked. With it being family owned I had lots of responsibilities most importantly always being a great "go-to person". My family still operates this campground and love spending time going back. It always feels like a homecoming even though I visit frequent. Not frequent enough for the old-timers that fish the lake on a daily bases.

This was a position during the last couple years of my education at UNCC. I quickly gained the respect of the ownership and spearheaded marketing initiatives and customer relations. While supervising the facility any walk-ins were directed to me to gain their business. After a short time of working, I supervised employees and managed the rental spaces. I also volunteered to coach little league basketball and baseball. Growing up playing these sports I was giving the opportunity to live out a lifelong dream of coaching. I loved connecting with the youth and always challenged them to grow into a leader and the parents respected and loved seeing their child improve during the season.