James O'Brien Email and Phone Number
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James O'Brien personal email
James O'Brien is a ITSM Knowledge Management Process Manager at Mayo Clinic at Mayo Clinic. He possess expertise in itil, leadership, management, it management, active directory and 5 more skills.
Mayo Clinic
View- Website:
- mayoclinic.org
- Employees:
- 33134
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Itsm Knowledge Management Process ManagerMayo Clinic Dec 2017 - PresentRochester, MinnesotaI manage the Knowledge Management Process for the Information Technology Service Management program at Mayo Clinic. This position has responsibilities that are similar to a Product Manager's responsibilities but it's for a service instead.
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It LeadMayo Clinic Aug 2008 - PresentRochester, MinnesotaLeads and manages an IT work team and projects. Participates in coordination and leadership activities. Responsibilities include:• Develop and maintain internal and external client/vendor relationships • Coach and mentor staff; represent the unit to, and participate in IT committees and task groups • Plan and manage resources (projects, people, facilities, money and equipment) in an effective and efficient manner • Develop and foster strategies and directions that support goals and objectives • Provide leadership in the design, selection, and application of information systems resources to satisfy requirements• May serve as a member of an institutional committee.
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It Unit HeadMayo Clinic Apr 2006 - Aug 2008Rochester, MinnesotaThe unit head leads and manages an IT work unit and participates in the coordination and leadership activities of the section and division. Responsibilities include:• Develop and maintain internal and external client/vendor relationships • Plan and manage Mayo resources (projects, people, facilities, money and equipment) in an effective and efficient manner • Develop and foster strategies and directions that support section and division goals and objectives • Provide leadership in the design, selection, and application of information systems resources to satisfy the requirements of the systems • Coach and mentor staff• Represent the unit to, and participate in IT committees and task groups • May serve as secretary, assistant secretary or IT member on an institutional committee.
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Assistant Manager Of Facilities, Systems And Automation - Systems SupervisorMayo Clinic Aug 2000 - Apr 2006Rochester, MinnesotaLead and managed an IT unit and participated in the coordination and leadership activities of the business unit. Responsibilities included:• Developed and maintained internal and external client/vendor relationships • Planned and managed Mayo resources (projects, people, facilities, money and equipment) in an effective and efficient manner • Develop and fostered strategies and directions that supported the business unit's goals and objectives • Provided leadership in the design, selection, and application of information systems resources to satisfy the business unit's requirements • Coached and mentored staff• Represent the business unit to, and participated in IT committees and task groups • Served as the business unit's IT representative on institutional committees
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Is ManagerUs Cellular Feb 1998 - Jul 2000Madison, Wisconsin• Managed the conversion of the computing infrastructure and the implementation of a client/server based Customer Service and Billing System.• Collaborated with Area General Managers and Regional Directors to develop technology and disaster recovery plans.• Managed the region’s IT Help Desk, computer and application development and support activities. • Facilitated the implementation of a Computer Telephony Integrated application which improved customer service handle times by providing customer information at the Customer Service Representative's fingertips. • Developed and managed the region’s IS budget while reporting to the Region’s Director of Finance.• Managed the operations and growth of the internal telephone and voice mail system.• Managed the implementation and support of call center technology including the voice response, automatic call distribution, and predictive dialer systems. • Worked with Deloitte-Touché to implement SAP in our Finance Department as IT Project Manager. Finished on time and under budget by 8%.• Managed the transition of Information Services from the previous owner, Bell South Cellular Corporation (CellularONE), to the new owner, US Cellular.• Lead the IS department in support of the company's regional growth from $175 million to $250 million and from 600 employees to over 900.
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It ManagerRoyle Communications Apr 1997 - Feb 1998Sun Prairie, WiLead and manage all aspects and functions of the IT department for this award winning printing, web development and publishing company.
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Systems AdministratorBusse Brothers Feb 1995 - Apr 1997Randolph, WiLead and manage all aspects and functions of the IT department for this leading manufacturer of palletizing, de-palletizing and other automated handling equipment.
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System AnalystExel Energy; Fka Northern States Power Company 1993 - 1995Monticello, MnManage the PC infrastructure and local area network. Security administrator of the LAN and the site's word processing and electronic mail system.
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Process ConsultantExel Energy; Fka Northern States Power Company; Natural Gas Division 1992 - 1993St Paul, MnHelp the dispatch department improve their data retention and information sharing capabilities. Helped the reconstruction department improve their data retention capabilities and improve their data analysis and reporting processes.
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Radiation Protection Specialist - ChemistExel Energy; Fka Northern States Power Company 1990 - 1992Monticello, MnJourneyman chemist responsible for radiation monitoring and chemical sampling and analysis of the fluid systems used at the Monticello Nuclear Power Plant. I was also responsible for supporting the department's unique computer systems.
James O'Brien Skills
James O'Brien Education Details
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Cardinal Stritch UniversityA
Frequently Asked Questions about James O'Brien
What company does James O'Brien work for?
James O'Brien works for Mayo Clinic
What is James O'Brien's role at the current company?
James O'Brien's current role is ITSM Knowledge Management Process Manager at Mayo Clinic.
What is James O'Brien's email address?
James O'Brien's email address is ja****@****lar.com
What schools did James O'Brien attend?
James O'Brien attended Cardinal Stritch University, Cardinal Stritch University.
What skills is James O'Brien known for?
James O'Brien has skills like Itil, Leadership, Management, It Management, Active Directory, Disaster Recovery, Cross Functional Team Leadership, Vendor Management, Software Documentation, Team Leadership.
Who are James O'Brien's colleagues?
James O'Brien's colleagues are Ye Dan, Keri Vail, Brenda Ries, Christine Kauffman, Lori Lipkie, Liz Kollar, Schaller Jane.
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