James O'Neill Email & Phone Number

Londonderry, GB

Derry, Northern Ireland, United Kingdom

- Managing support dashboard and working toward SLAs depending on severity of issue- Liaising with the wider support, infrastructure, development, and implementation teams on managing cases that come related to bugs and how we can get them fixed quickly and efficiently- Creating documentation for future team members about daily processes, identifying work.

Londonderry, Northern Ireland, United Kingdom

• From the beginning of my employment in this startup, I have been trained and working with the Guidewire Software Insurance platform to implement and provide consultation services to European clients in cities like.
• Provided implementation and consultation services to insurance companies across Europe, usingJava and Gosu with cloud and third-party data integrations on the Guidewire Insurance Platform
• Participated in the software development lifecycle as a developer using the agile methodology buthelped out on the business analysis and quality assurance side when needed
• Acted as a senior reviewer on pull requests, ensuring best practices were upheld and providingalternative solutions if something could reduce the project cost
• Trained and mentored new employees to integrate them into active and future projects as quickly aspossible through the academy processACHIEVEMENTS
• Designed and developed a training programme that will be used as a testing ground for prospectiveemployees in the future as part of the academies