A strategic thinker with exceptional leadership and communication skills, capable of driving change and fostering a customer-centric culture within an organisation. Brings a wealth of experience in learning technology, along with a deep understanding of customer behaviour, expectations, and needs. A strong ability to analyse data, derive insights and implement practical solutions as key drivers of customer satisfaction and business growth.

Working closely with senior leaders and team members across the business to drive the business strategy and deliver extraordinary learning experiences for all our customers. Focused on building and scaling a global learning technology business.Team management: Leading the Sales & Marketing team to deliver goals and targets as part of our growth plan. Includes Business Development, Account Management, Solution Design and Marketing roles that contribute to our overall customer success. Sales: Developing and implementing strategic sales plans and forecasts to achieve business targets for sustained growth.Marketing: Ensuring the marketing of our products and services are communicated in a way that’s inspiring and easy for our followers and customers to engage with.Brand and communications: Establishing a clear brand for the team and ensuring regular communications are in place that enables our followers and customers to easily access the right content at the right time.Budget: Ensuring effective planning and management of the Sales & Marketing budget.Reporting: Defining the framework for reporting protocol, with a goal of tracking impact and keeping key partners and stakeholders informed in a timely manner.Strategy: Part of the Senior Management Team, helping drive our company values, strategy and growth.Relationships: Developing and maintaining strong relationships with key internal and external stakeholders and partners.

Supporting the Sales & Marketing team in the acquisition of new, existing and recurring business by providing assistance in the evaluation and proposal process, customer visits and negotiations to secure short and long-term business goals. * Working closely with organisational stakeholders (sales, marketing, operations, finance, technical support etc.) to identify, source & close new opportunities * Managing new business & partner pipeline reporting for key stakeholders and senior management * Growing the sales and profitability in line with the set targets yearly and over the planning horizon * Building and maintaining customer relationships including direct selling, up selling and cross selling * Building and maintaining an engaged and positive relationship with customers, partners and key people in the industry * Growing and managing a team of sales and marketing professionals * Articulate market dynamics, trends, size, segmentation, customer needs, applicable and emerging areas of focus for the business * Participate in key conference and trade show opportunities to develop new business, grow industry presence and maintain alignment with existing partners * Identifying and developing additional products and services that add value to our offering * Ensuring the clean and efficient hand-over of projects from business development to Project Management and operational delivery

Responsible for inspiring the operation team and taking responsibility for the standard of creative output. Managed the work, performance and professional development of the design and development team. Reported key team data to the senior management team. Also represented the company at industry events, exhibitions and project pitches.

Design and development of eLearning content, work closely with Subject Matter Experts (SME’s) to define course objectives, providing scripting, storyboards and quality assurance. Also development of themes for Moodle Learning Management System (LMS) and training in the use of Moodle.