James Papple Email & Phone Number

New Zealand

As IT Business Manager, I support IT services, conduct strategic planning, and engage with stakeholders to implement technology solutions that optimise business processes and contribute to overall success. Key Achievements:- Orchestrated cross-functional teams to successfully implement technology solutions, optimising business processes and enhancing overall operational efficiency.- Translated business requirements into actionable IT initiatives, ensuring seamless integration and delivering measurable value to the organisation.- Strategic planning efforts to align IT projects with business goals, resulting in improved project outcomes and increased stakeholder satisfaction.- Established and maintained robust relationships with key stakeholders, fostering collaboration and ensuring IT solutions met business needs.Key Responsibilities:- Responsible for the implementation, monitoring and support of IT Services for the Construction Division circa 3700 people (Fletcher Construction, Brian Perry Civil, Higgins & Fletcher South Pacific). - Collaborated with business units to identify technology needs and provided strategic recommendations for IT investments.- Conducted assessments of existing systems and processes, identifying opportunities for improvement and innovation.Skills Utilised:- IT Business Management- Business Analysis- Project Management- Stakeholder Engagement- Strategic Planning- Process Optimisation

Palmerston North

- Developed and maintained key stakeholder relationships.- Analysis, development and nationwide implementation of electronic health & safety forms systems.- Facilitating workshops across a variety of stakeholders.- Translate business requirements into elaborated user stories for developers.- Reporting to project steering committees.- Develop support material for systems and provide in-person and online training

Palmerston North

- Providing remote support for customers that can be resolved remotely.- Providing onsite support for customer that can’t be resolved remotely.- Troubleshooting and resolving reported faults in the quickest time possible.- Building and maintaining exceptional relationships with customers.

Taranaki, Wanganui & Manawatu, New Zealand

- Representative of the student body in decisions - Assist in guiding the project team in delivering the most appropriate objectives.- Assist in defining communication requirements to ensure the appropriate communications reach the students and staff affected by the project.

Taranaki, Wanganui & Manawatu, New Zealand

I gained experience in various positions within Ricoh Palmerston North ranging from IT Services/Business Analysis to Sales.

Bachelor Information Science, Information Technology

Major in Information Technology and Minor in Management

Nzqa Level 1, 2, 3, Ncea