James Pearson Email & Phone Number

Calgary, Alberta, Canada

General Manager role accountable for divisional P&L, defining and implementing the Direct to Home satellite strategy, sales, marketing and operations

Calgary, Alberta, Canada

Accountable for defining and implementing the Direct To Home Satellite Operations strategy, structure and processes including overseeing day-to-day operations. Optimization of our assets by implementing enhancement measures for business processes, monitoring and inventory management. Continuously improving customer experience in a prioritized and purposeful way, underscored by simplification of our in-home technology, provision of enhanced services for internet connected customers and reduction Contact Center interactions.

Calgary, Canada Area

Strategic Owner, responsible for ensuring that customer premise equipment (CPE) requirements can be met and accurately reported upon in a cost optimized way. Accountable for the development and effective execution of short, medium and long-term strategies to manage the life-cycle of all deployed in home equipment to facilitate technological evolution and improve customer experience.

Calgary, Alberta, Canada

Responsible for the development and introduction of new innovative products to Shaw's wireline portfolio including Broadband, Video, Phone in addition to Direct to Home Satellite. Directing teams responsible for collecting and documenting new product ideas, managing the prioritization process between potential and existing and projects, working with engineering on resource allocation, and developing product roadmaps. Responsible for the Comcast Partnership working relationship to ensure flawless on time delivery of all facets of Shaw's Next Generation Video & Broadband Program.

Calgary, Canada Area

Oversight of the planning, execution and status of all Programs connected to Shaw's strategic partnership with Comcast to ensure all deliverables and business outcomes are achieved. Leadership and advancement of Shaw's product portfolio in support of the organizations overall business and strategic goals. Delivery of one of Shaw's most strategic programs coupled with a back office transformation.

Calgary, Canada Area

Responsibility for new and supplementary changes to infrastructure, product and technology requirements. Accountable for the evaluation of end to end system requirements in order to provide new strategic capabilities, increased capacities or improved reliability. Creation of product roadmaps and Technical Service Descriptions in order to ensure operational effectiveness and longevity for all infrastructure based capital investments. Technology oversight of Shaw's Next Generation Video Platform architecture (IPTV)

Calgary, Canada Area

Technology oversight of Shaw's Next Generation Video Platform architecture (IPTV)

Calgary, Canada Area

Responsible for the design and implementation of the terrestrial and complimentary satellite network infrastructure required to acquire linear video and file based content for consumption by Shaw Cable, Shaw PPV Ltd, Shaw Direct and Shaw Media. Consultation to Shaw Business during video related sales proposals. Capture, encoding and transcoding technologies are core responsibilities in order to guarantee high quality video sources which are conditioned pursuant to both internal and regulatory compliance. Key accomplishments include the development of one of Canada’s largest JPEG2000 contribution networks. Technical oversight of the Anik G1 satellite uplink encoder architecture and video distribution infrastructure.

Calgary, Canada Area

Architecture and design of industry leading video acquisition, processing and delivery solutions.Introduction of new internationally accepted technologies and methodologies. Management of concurrent work streams effectively and efficiently. Development of interpersonal relationships through strong leadership, personality and the ability to listen. Enhancement of interdepartmental communication including training and mentoring. Cultivation of vendor partnerships to reduce capital investment and operating costs. Adept in functioning in a rapid paced, dynamic environment.

Reading, United Kingdom

European Technical Support for IPTV/DTV products, digital distribution networks & integrated management systems. Customer focused specialist telephone and on-site support for leading European broadcasters. Identification and analysis of technical faults and associated problem solving. Maximization of system capabilities, identification of potential weaknesses and solution proposals. 24/7 support for contract customers with internal and external accountability. Preventative maintenance planning and execution. Development of sound customer relationships at all levels. Supervision of staff members. Project Planning. System design & planning. Supervision of installations including commissioning & SAT testing. Sales Support. Identification new areas of business specifically tailored to customer requirements. Application support (pre sales) On-site support to sales department. Product & System Training delivered on-site and internally. Oversight of technical documentation & presentations.

Reading, United Kingdom

European Technical Support for IPTV/DTV products, digital distribution networks & integrated management systems. Customer focused specialist telephone and on-site support for leading European broadcasters. Identification and analysis of technical faults and associated problem solving. Maximization of system capabilities, identification of potential weaknesses and solution proposals. 24/7 support for contract customers with internal and external accountability. Preventative maintenance planning and execution. Development of sound customer relationships at all levels. Supervision of staff members. Project Planning. System design & planning. Supervision of installations including commissioning & SAT testing. Sales Support. Identification new areas of business specifically tailored to customer requirements. Application support (pre sales) On-site support to sales department. Product & System Training delivered on-site and internally. Oversight of technical documentation & presentations.

Reading, United Kingdom

UK Technical Support for DTV products, digital distribution networks & integrated Management Systems. On-site and ‘out of hours’ support for National Accounts. Planning and execution of annual system ‘Health Checks’ and preventative maintenance programs. Project Planning. System design, roll-out, commissioning & testing. UK sales support. Product & System design, delivery and training.

Midlands, United Kingdom

Maintenance and support of a fifty channel Scientific Atlanta analogue regional headend including analogue & digital acquisition, scrambling/data insertion, modulation and distribution over a hybrid fibre coax network. Deployment of new technologies in support of the transition from analog cable to digital delivery. Maintenance of five regional super-hubs. MPEG2 commercial insertion (SeaChange) Installation and configuration of play-out systems using NT server/workstations. Subscriber management and manipulation using SM20/UNIX. Overall system & status monitoring. Commissioning & site testing of Digital Regional Headends. (Thomson-Barco-Tratec-Cisco) QAM Modulation and distribution using varied network architectures.

Midlands, United Kingdom

Management of locally produced video programming and interactive text services. Acquisition of broadcast video equipment and volunteer resources to facilitate effective programming under strict budget constraints and tight deadlines. Effective product presentations both internally and externally. Liaison and partnerships with government bodies and local organizations to develop programming concepts. Information research, collation and resource management. Assurance of ITC compliance with regards locally produced program material/services. Accomplishments; the third UK local channel to provide regular video programming. Partnered with other media organizations and the University Of Central England in order to augment content within their modular media degree course.