James Pease Email and Phone Number

Enterprise Service Manager with a proven track record of applying modern ITIL principles to deliver a best-in-class technical support experience. Specialized in the optimization of standard operating procedures to ensure efficient interdepartmental processes. Assembled and managed a 4-tier global service delivery team of twenty individuals across four time zones. Successfully led the IT support portal onboarding for 10 new acquisitions over 4 years (2020 – 2024).Previously an experienced Systems Administrator with a demonstrated history of working in the marketing and advertising industry. Skilled in service delivery, M365 administration, network administration, Windows OS and Apple OSX Strong information technology and customer service professional with a Associate in Specialized Business Degree - Network Administration focused in Information Technology from Lansdale School of Business.