James Pellissier Email & Phone Number

New York, NY, US

Santa Monica, California, US

Santa Monica, California, US

Headspace is your lifelong guide to better mental health. We make mental health support accessible to everyone, no matter their background or experience. Through our flagship Headspace app, we provide mindfulness tools for everyday life, including meditations, sleepcasts, mindful movement and focus exercises. Our enterprise offerings combine this.

New York, NY, US

New York, NY, US

• Responsible for building and maintaining strong relationships across a mixed enterprise/corporate book of business spanning three different product lines
• Work directly with sales and customers to understand needs and proactively provide solutions
• Collaborate with Implementation Team to develop onboarding plans for customers to help set expectations and drive success throughout implementation
• Increase product engagement by identifying areas of inconsistent usage and provide feedback and additional training to customers
• Collaborate cross-departmentally with product, tech, and marketing teams to communicate customer needs and help identify new product and marketing opportunities

New York, NY, US

• Managed incoming phone, email, and live chat support coverage during regular business hours.
• Triaged and tracked incoming client requests to ensure successful, efficient issue resolution or escalation.
• Became a platform and industry expert to better assist clients with common product, feature, and industry questions
• Researched and followed up on client product and feature questions to ensure Service Level Agreements were actively met.

Groton, Connecticut, US

• In addition to Engineer I responsibilities:
• Lead engineer of the fire detection system, communications system, and miscellaneous system arrangements on OHIO Replacement Class submarines.
• Responsible for managing system components based off cabling diagrams, stakeholder requests, and system, component, and customer requirements.
• Represented Electric Boat at arrangement approval meetings, ensuring customer requests and inquiries are communicated and answered.
• Regularly engaged with customers to communicate all system capabilities and benefits.

Groton, Connecticut, US

• Functional group co-lead of the integrated communications system.
• Aid in development of system requirements, equipment arrangement, and cabling diagrams.
• Represented Electric Boat through system integration team meetings to better network and interface with customers as well as external vendors. Responsible for addressing program office concerns on a routine basis.
• Lead engineer of the miscellaneous systems.
• Responsible for ensuring all requirements, standards, and interfaces of the system are properly met.
• Created, reviewed, and managed all system information including cabling diagrams, drawings,submittals, and specifications. Manages all system lifecycle schedules and status reports. Frequently communicates with system.

Groton, Connecticut, US

• Summer Internship - 2013Winter Internship - 2014Summer Internship - 2014Winter Internship 2015Summer Internship - 2015
• Supported efforts in development of system architecture presentations through preliminary design reviews.
• Installed and supported numerous interface applications for VIRGINIA Class nuclear submarines diesel generator monitoring and control systems.
• Supported engineers with reviewing and editing of both internal Electric Boat and United States NAVY approved documents (letters, transmittals, etc.).