Bailey Putney Email & Phone Number

San Diego, CA, US

- Build and manage client relationships as the owner of daily communications and client issues, maintaining high satisfaction ratings and inspiring trust through genuine enthusiasm and empathetic support.- Lead account reporting through Salesforce & Looker to promote data-driven decisions that strengthen our partnerships and demonstrate the value of our.

- Efficiently, accurately, and empathetically provided our travel nurses with customer support and issue resolution.- Collaborated with other teams to develop process/product improvements by communicating pain points or confusion expressed by nurses.- Assisted the billing team in collecting missing components of a nurse’s timekeeping, contributing to the.

- Managed and mentored a team of 48 remote contractors through monthly performance reviews and strong communication to ensure employee satisfaction and the highest quality service to clients.- Developed contractor hiring, training, and performance management procedures resulting in an improvement of customer satisfaction scores by 18% over three quarters..

As the first to hold this position in the company, I identified and analyzed company needs to create and establish the position’s responsibilities. Once established I developed and implemented the curriculum for Aira’s first structured training program through Litmos, reducing the expected amount of time for a new hire to become a quality team member by.

As an Agent, I managed various information outlets simultaneously to ensure efficient and accurate completion of task at hand through clear communication and creative problem-solving. I predicted likely user needs of each individual caller to provide a wide array of information upon request while maintaining minimal delay time. Each call required me to.

Greater Minneapolis-St. Paul Area

I assisted in the hiring process by interviewing potential employees and later matched our student PCA's with clients to form a beneficial relationship for both parties (the PCA gained hands-on experience that they would be able to use in their future career and the client received care and assistance from motivated, knowledge-thirsty students). I created.

Greater Minneapolis-St. Paul Area

I assisted individuals with special needs with daily living activities, mainly in their homes but in the community as well, driven by the main goal of helping them live their daily lives in a way that they would desire. The on-call PCA takes on any client that needs last-minute coverage.

Madison, Wisconsin Area

I assisted adults with special needs at their homes in the Madison area: assisted in complete personal and daily living care, ensured their safety, and taught them how to live their daily lives to the best of their own abilities.

Greater Minneapolis-St. Paul Area

I taught Spanish to a class of 10-12 students in a fun, engaging, and effective way, with a goal of instilling in them a life-long desire to learn and understand cultures other than their own.

Greater Minneapolis-St. Paul Area

I assisted the Child Development Specialist in monitoring the cognitive, social, verbal, gross and fine motor progress of children at the daycare and aided them in learning how to become respectful, happy, and healthy young people.

Two Years Towards My Bachelor'S Degree Before Transferring, Spanish Language And Literature

Activities and Societies: Percussion Ensemble, Food Service WorkerCompleted Semester Abroad: Dar es Salaam, Tanzania (Fall 2011)

Bachelor'S Degree, Portuguese Language And Literature, 4Th-Year Undergraduate Student

Activities and Societies: Escola Rio Capoeira ClubI spent Spring Semester of the 2013-2014 school year studying Portuguese Language &.

Bachelor Of Arts (B.A.), Spanish & Portuguese Studies, 5Th-Year Undergraduate Student

Activities and Societies: Omulu Capoeira club, SPACOCompleted semester abroad - Rio de Janeiro, Brazil (Spring 2014); Portuguese essay.