I have extensive experience in managing and troubleshooting both hardware and software, aligning with your need for someone adept at diagnosing and resolving IT issues.• Technical Proficiency: Certifications (CompTIA A+,Sec+ Linux Essentials MS Artificial Intelligence and Azure ) and hands-on experience with Windows and Mac OS systems, along with skills in Active Directory, software installation, and system maintenance, ensure I can effectively support end-users and manage ITS hardware at multiple levels.