James Ploof Email & Phone Number

Folsom, California, United States

As a Manager and Senior Software Engineer at Eurofins, I lead a talented team of developers and oversee the design, development, and maintenance of the company's critical Laboratory Information Management System (LIMS) and its supporting software and hardware infrastructure.Key Responsibilities:• Architect and implement robust, secure, and efficient solutions for the LIMS, ensuring optimal performance and reliability• Manage the development lifecycle of the LIMS, from requirements gathering and design to implementation, testing, and deployment• Continuously monitor and improve the LIMS and its supporting infrastructure to meet evolving business needs and industry standards• Collaborate with cross-functional teams, including IT, Quality Assurance, and laboratory personnel, to ensure seamless integration and operation of the LIMS• Provide technical guidance and mentorship to the development team, fostering a culture of innovation, best practices, and continuous improvementNotable Achievements:• Orchestrated an overhaul of an outdated Laboratory Information Management System, averting potential revenue losses in the millions by circumventing an expensive system replacement. This preemptive action prevented significant downtime and preserved essential functionality and analytical capabilities• Spearheaded the rebuilding of the client portal using a modern Python/Flask/Nginx/UWSGI stack, enhancing security and reducing vulnerability risks by 90%• Led the swift recovery from a ransomware attack, minimizing downtime to less than 24 hours and preventing a potential loss valued at millions of dollars in data and operational costs• Initiated and lead the development of a new state-of-the-art LIMS using C# .NET, with targeted improvements making 25% of overall processes 8x faster, projected to increase total laboratory efficiency by 30% upon full implementation

Scottsdale, Arizona

• Design and provision AWS cloud infrastructure for new Infor CRM customers, ensuring optimal performance, security, and scalability• Maintain, support, and manage disaster recovery for existing customers' AWS cloud environments, guaranteeing high availability and minimal downtime• Collaborate with team members to identify and automate processes using Windows PowerShell, AWS API, and Infor CRM API, streamlining operations and increasing efficiencyNotable Achievements:• Engineered and executed an automated migration strategy, successfully transitioning hundreds of customers from Amazon EC2-Classic to Amazon VPC. This significantly enhanced security with isolated network environments, improved system performance through advanced networking features, and optimized operational costs with better resource management and data transfer control• Developed an end-to-end automation solution for 3rd party Infor CRM integration with Tibco Spotfire, reducing integration time by 24,000% and eliminating human error in the process• Created and implemented a Proof of Concept (POC) for automatic account and instance node configuration within the new LogicMonitor environment, removing the need for manual setup, increasing creation speed by 2000%, and eliminating manual errors

Scottsdale, Arizona

• Responsible for the maintenance and support of the following software applications and infrastructure: LiveOps/Shoretel telephony system, Recurly/Zuora subscription billing system, NetSuite ERP, Infor CRM, Salesfusion/Eloqua marketing platform, and BI analysis and reporting.• Managed 5 direct reports and an offshore team.• Worked directly with departmental heads to identify and resolve gaps and limitations with current business processes and workflows, and to automate and improve existing systems.• Collaborated with cross-functional teams on a number of high profile time sensitive projects including the replacement of our existing billing system and marketing platform.• Also performed the duties of a Systems Engineer responsible for all the Infor CRM code maintenance, coding enhancements, and coding for integrations between new and existing business systems.Notable Achievements: • Spearheaded strategic system integrations between CRM, ERP, and marketing platforms, streamlining internal processes and automating key workflows. This initiative resulted in a 15% increase in overall operational efficiency, reducing manual data entry by 30% and decreasing processing times by 15%• Led the successful implementation of a new enterprise-wide billing system, overseeing the project from requirements gathering to deployment. This complex transition resulted in reduced billing errors, improved cash flow management, and enhanced financial reporting capabilities• Optimized the marketing platform integration by implementing automation, enhancing data synchronization, and improving campaign targeting. This comprehensive optimization significantly boosted lead generation effectiveness, increased the efficiency of marketing campaigns, and improved overall ROI

Scottsdale, Arizona

• Acted as a consultant to customers where the main focus was to gather business requirements from the customer in order to upgrade existing Infor CRM environments, implement new environments, transition off other platforms to an Infor CRM environment, and extend the functionality of our CRM product to meet the business needs of the customer by creating custom solutions. • Utilized Visual Studio, JavaScript, HTML, JSON, XML, and CSS to create custom solutions for our customers.• Took ownership of learning Oracle to better support our customers.• Worked with our internal Sales Engineers to implement and deploy environments used in demos for potential clients.

Scottsdale, Arizona

• Provided technical software support for customers using Infor CRM software.• Performed root cause analysis, troubleshot complex issues, and provided resolutions for software issues.• Troubleshot software performance problems using VMware, WebEx, Fiddler, Firebug, Wireshark, SQL Server Profiler, ProcMon, and PerfMon to identify issues with IIS, SQL Server, and the customer’s software environment.• Served as Lead for Infor implementation and support of TIBCO Spotfire Advanced Analytics.

Scottsdale, Arizona

• Called potential customers and educated them on the importance of securing their websites.• Assisted existing customers in choosing the best platform and packages tailored to their individual needs as an online presence.

• Migrated the company’s existing internal Laboratory Information Management System to a new system at more than 20 different facilities. • Researched and reviewed application and system capabilities and limitations, made recommendations, and implemented solutions.• Provided technical and analytical support to Business Intelligence Reporting Analysts.• Drove reporting, analysis, and predictive modeling activities and identified value-added analysis projects.• Collaborated with multiple internal departments and management to design, implement, and maintain custom software solutions.• Developed application solutions for multiple internal departments, including Human Resources, Quality Assurance, Sales, Finance, and Project Management.• Administered network servers and databases and troubleshot and resolved issues with PC’s, laptops, printers, and peripherals. • Performed hardware and software upgrades and provided local and remote support for multiple facilities.Notable Achievements:• Designed and implemented a custom suite of Project Management tools that increased client report turnaround times by 20%, directly contributing to improved customer satisfaction scores• Automated critical financial reporting tasks, reducing production time by 50% and increasing data integrity, which supported more accurate financial decision-making• Led the conversion and redesign of over a dozen internal applications and hundreds of customized reports, improving system cohesion and data accessibility across the organization