James is a talented project manager and business analyst. He has over 8 years contact centre experience with 3 years experience and expert knowledge in change management, continuous improvement and customer experience design. He is a strong leader and advisor, able to deliver change in complex, dynamic and ambiguous situations.James has a successful project delivery record. He is an excellent facilitator and communicator, with a history of managing key business relationships to deliver maximum value from his projects.With James’ extensive contact centre experience he has a firm understanding of how customers think, act and react to change. He is also comfortable in handling more complex issues relating to change including business processes and employee psychology. James is a result driven individual, who uses a logical and methodical approach to achieving tasks and objectives. James’ current role as a Business Analyst at RWE Npower requires strong project management and problem solving skills within a major customer transformation programme.