James Redd Email & Phone Number

Develop full stack solutions for various companies.

Pleasant Grove, Ut

Leawood, Ks

Developing software primarily using the .Net stack.

Kansas City, Mo

As part of the Enterprise Desktop Engineering team:<> Work with business partners to develop and maintain software used to setup and maintain the field and enterprise infrastructures.<> Write process flows and software documentation.<> Write and execute software test procedures at the unit test and system levels.<> Write troubleshooting guides.<> Provide tier 3 software and hardware support.<> Setup and maintain test environments as needed.<> Build and maintain IIS web servers.<> Evaluate hardware for use in the field infrastructure.

Kansas City, Mo

Same as Software Engineer listed above.

Salt Lake City, Ut

Working directly for the Western US Division Technology Manager:<> Develop and maintain utilities for use by the field systems technicians.<> Manage the telecommunication accounts for the western U.S. Setup<> Maintain tax office infrastructure for northern Utah.<> Manage the field technician test server.Working on corporate committees:<> Develop test items for use in the field systems technician certification.<> Develop hardware/software setup and troubleshooting guides.

Phoenix, Az

Supervise the training and day-to-day operations of RDC (regional dispatch center) #29 which provided phone and remote support to over 500 offices located across the states of Utah, Idaho, Washington, Arizona, & Nevada. During the off season RDC #29 also supported the additional states of California, Oregon, Alaska, & Hawaii. My supervisor tasks included: writing standard operating procedures; making weekly shifts; organizing various projects; assigning out tasks and ensuring their completion; and overseeing the phone and remote support provided by the technicians.

Salt Lake City, Ut

Supervised the day-to-day operations of RDC (regional dispath center) #71 which provided phone and remote support to over 300 offices located across the states of Utah, Idaho, Washington, Oregon, & Alaska. During the off season RDC #71 also supported the additional states of California, Arizona, Nevada, & Hawaii.

Greater Salt Lake City Area

Setup and maintained Tax office software & equipment including: computers, networks, phones, faxes, printers, credit card readers, and broadband Internet. Provided phone and remote support to the Northwestern US tax offices (Utah, Idaho, Oregon, Washington, and Alaska).