James Roach Email & Phone Number

Vankleek Hill, On, Ca

Ottawa, Ontario, Canada

Montreal, Quebec, Canada

Posts- Create and modify in-house machine programs to the needs and language of the client's machines for software/ machine integrations.- Design the codes and images required for label printers;- Analyze unique code, using problem-solving skills to develop and implement customized solutions for clients' software/ machines.- Manage incoming requests, and ensure follow-up and solutions in a timely manner across multiple inboxes.Provide training to clients for custom programs.- Collaborate with technicians from external software companies to ensure functionality and integration of innovative custom codes for clients' needs.Internal support IT- Perform in-house IT support for a company of 20+ employees and coordinate the services of external suppliers as needed.- Purchase IT equipment and manage inventory, as well as; maintain, install, and configure required applications.- Develop, program, and implement various software/ interfaces or applications according to internal needs and public use.- Development, implementation, update, and support of industry-level CRM.- Negotiate, purchase, and maintain internal licenses.

Montreal, Quebec, Canada

- Supporting customers in the integration of Cabinet Vision, Screen to Machine, and Label-IT software.- Creating custom software packages adapted to the business process of the customer, usually involving, but not limited to, C# and Visual Basic programming languages.- Assisting clients with software installations and troubleshooting software bugs, usually involving, but not limited to, .Net Framework and SQL.- Providing technical training on products to help customers achieve their design goals- Offering software demonstrations online or in-person to support sales team initiatives and help clients conceptualize how different products might serve their needs.- Perform technical and root-cause analysis on issues, and implement innovative solutions.- Collaborating with machine partners and clients to achieve positive outcomes.- Create support service tickets and use a web-based ticketing system to track and deliver support services.- Traveling to customer facilities to provide training, and machine integrations and address client-specific needs.- Representing the company at promotional events to engage with clients and support the sales team with technical questions.

- WordPress Development- Zoho Automation and scripting - SEO- Tracking and shipping automation- Automatic email systems automation

Montreal, Canada Area

-Load and Unload Merchandise that is being either received or shipped.-Gather product that is required to prepare customers’ orders that are being shipped or stored-Assemble displays and prepare orders based on required timelines-Address product missing on the orders that are being prepared-Identify and report variances in inventory levels (missing or surplus)-Report damaged merchandise to the warehouse supervisor or manager-Pack the order in boxes or on skids and clearly identify the packaging in order to be properly shipped -Carried out various assigned tasks requested by the supervisor or manager-Licensed Forklift operator

5400 Rue Armand Frappier, Saint-Hubert, Qc J3Z 1G5

-Load and Unload Merchandise that is being either received or shipped.-Gather product that is required to prepare customers’ orders that are being shipped or stored-Assemble displays and prepare orders based on required timelines-Address product missing on the orders that are being prepared-Identify and report variances in inventory levels (missing or surplus)-Report damaged merchandise to the warehouse supervisor or manager-Pack the order in boxes or on skids and clearly identify the packaging in order to be properly shipped -Carried out various assigned tasked requested by the supervisor or manager

Associate'S Degree, Computer Science

Science And Technology, Science And Technology

Activities and Societies: Tech crew, Stage crew