Responsibilities:- Provide 3rd party support for a variety of software applications.- Develop high quality reports using SSRS.- Provide support to clients through multiple ticketing system.- Development of integrations between software through REST APIs.- Consult with clients to define project work scopes.- Maintain documentation and source files with GitHub & Azure DevOps version control.Achievements:- Perform server-side configuration and work with IT to define network requirements for a fully synchronised application between onshore AWS instance and offshore on-prem instance. Including configuration of SQL merge replication and file replication, defining network and routing rules.- Configure Windows failover cluster and SQL Always On High Availability with transactional SQL replication to multiple 3rd party sites for critical database.- Set up timesheet and task management solution for our small team, hosted on home server.

Responsibilities:- Provide on-site support for ongoing operations of two ski fields and remotely support other tourism businesses within RealNZ:- Analyse and resolve issues that have been reported by end users related to technical difficulties with hardware and software through Manage Engine ticketing system.- Administer and deploy software builds and configurations, including operating systems and approved programs on RealNZ equipment.- Assist in network hardware configuration.- Continue to support and improve integrations between 3rd party hardware and software for resort management.- Support and resolve issues with lift gates, POS, networking, audio / visual equipment.- Administer user accounts and security between On-Prem / O365 / Azure linked environments.- Remote device management automation through AD / Intune.- Build and maintain positive and professional relationships with staff and peers, and interact positively with other team members.Achievements:- Sole member of the IT team on site to manage any IT related issues at a ski resort catering to 5000+ guests a day. - Set up and handover a foundation of scripts & application bases to remotely manage devices as RealNZ transition to cloud base device management.

Responsibilities:- Support Staff and Students’ IT needs at the school through a helpdesk / drop-in office.- Set up of computers, IT and AV equipment, including Students’ own devices (hardware and software) and other ICT equipment for classroom, administrative and individual use.- Inspect and assess problematic computer and network equipment with sufficient troubleshooting skills and logical thought processes.- Conduct basic in-house repairs where appropriate and organise 3rd party repairs / replacements if necessary.- Migration and management of school owned devices to cloud based management platform – Azure Endpoint Manager (formerly Intune).- Assist in maintaining a current inventory of hardware and software utilized by Mount Aspiring College.Achievements:- Managed the migration of shared lab devices and staff devices from on premise management to Azure based cloud management through AAD and Intune

Responsibilities:- Successfully lead teams of in-house developers (C# / JS), and project services (product testing / custom solutions / technical documentation).- Integral part in development of new products for clients. Management of Change, Permit Tracking and Permit to Work, Data Capture and Reporting, Override Inhibit Monitoring, and custom Visualisation packages.- Travel inter-state and internationally for initial visits, deployments, and ongoing support.- Host and take part in regular project meetings with local and remote staff.- Provide price estimates and documentation for new projects.- Oversee and provide support for on-site and remote deployment.- Management of Azure cloud-based test servers and production servers.Achievements:- Assist in development of custom backup solution for sites using SQL replication between onshore and offshore assets.- Developed custom web solution for a client outside of our main industry using coordinate weather data scraped from BOM.- Develop a rich library of best practices and procedures for a growing company.- Saw the company through from inception to buy out / merger by international company.

Responsibilities:- Point of contact for new and existing clients, managing initial project requirements and ongoing support.- On premise project deployment: environment requisition, IIS Setup, SSL Certs, networking, integration with control networks over OPC / OLEDB / ODBC / RestfullAPI (project dependant).- Ensure timely response and prioritisation of client support request.- Generation of specialised SSRS reports using data within our products SQL databases. Extensive work with TSQL queries and optimisation.- Product testing from front end, and SQL Database.- Managing internal IT networks: server setup and VM deployment, workstation hardware acquisition and setup, networking, and Office 365 administration.- Develop demo systems for sales representatives on laptops as well as hosted online.- Development of documentation for company procedures.- Maintaining inventory of in-house hardware and licenses (Odoo).- Remote deployment and continued remote support of existing clients.- Managing source control (TFS) procedures for product services team.Achievements:- Lead point of contact for our main clients. - Learnt a great understanding of SQL databases and product stack through ongoing roles in the company.- Learnt a good understanding of Oil and Gas processes through site visits and understanding client requirements.- Developed pseudo-historian solution in SQL for real-time data for later historical analysis. Once permanent historian implemented, cut over endpoints after that timestamp.

Responsibilities:- Cutting over of technical documentation (Honeywell control system and control language) into kanepi DMS system.- Product testing for new software in development. Bug tracking and enhancement logging into JIRA.- Setting up local testing environments.- Create technical documentation (user and administration guides) for company developed software.