Full program control of IT enterprise support program for Administration for Children and Families in US Department of Health and Human Services

Provide program management and business applications oversight; manage software projects for both government programs and new product development using Agile methodology; maintain CMMI and ISO compliance; provide leadership in project and program management capabilities across the organization.

Full program control for $75M IT Service Desk contract supporting HHS/CMS systems, including management of staff of 180+ agents, analysts, and supervisors/managers. Implemented ITIL-based call center management principles to achieve contractual Service Level Agreements. Delivered numerous value add data/reporting project enhancements. Greatly improved project execution and customer relationship. Awarded new 5-year $40M contract under competition in March 2017.

Provides project management and system implementation support for projects with ViPS' government clients. Involved with all phases of the project development lifecycle as needed, with a particular focus on project management and client interaction activities. Includes managing the integration of system requirements with business processes, and ensuring that IT standards are followed throughout project development. Also developed and managed the integration of Earned Value Management… Show more Provides project management and system implementation support for projects with ViPS' government clients. Involved with all phases of the project development lifecycle as needed, with a particular focus on project management and client interaction activities. Includes managing the integration of system requirements with business processes, and ensuring that IT standards are followed throughout project development. Also developed and managed the integration of Earned Value Management practices into software development projects, and coordinating efforts to achieve and maintain CMMI certification. Show less

Led a team of eight analysts as the Business Project Manager for the multi-million dollar Geographic Information Systems implementation. The project included implementing four commercial software packages and developing interfaces with nine legacy systems. Project management responsibilities included project planning, resource management, budget management, contractor coordination, and stakeholder coordination. Functional responsibilities included development of business cases, including… Show more Led a team of eight analysts as the Business Project Manager for the multi-million dollar Geographic Information Systems implementation. The project included implementing four commercial software packages and developing interfaces with nine legacy systems. Project management responsibilities included project planning, resource management, budget management, contractor coordination, and stakeholder coordination. Functional responsibilities included development of business cases, including project costs, benefits, and risk analysis; analysis of commercial software capabilities and limitations; and management of the system development lifecycle, including business process analysis, requirements gathering, data modeling, system test planning and execution, training development and execution, and post-rollout client support.Managed client support for the production system, which including developing a support plan based on a mission-critical, 24x7 model. In addition, served as a client liaison, evaluating requests for system modifications and recommending enhancements to client processes based on industry best practices. Show less

Managed a team of five professionals who were responsible for planning the electric distribution system expansion. Also managed the integration of three previously independent planning systems.

Mr. Ryan managed the forecasting of power demand at local levels for use in the planning of the electric distribution system expansion. He developed requirements and managed the implementation of application to track local real estate development patterns and timing. He also led the pilot project to determine the feasibility of the Geographic Information Systems technology.Cooperative Education Student