James Schofield Email & Phone Number

Experienced senior cost and process improvement analyst within retail banking, with track record of delivery.Having taken a career break and used the time to renovate property, childcare and assist wife set up business, am now seeking employment in areas where I can use both my extensive business and life skills in a fulfilling roleSENIOR COST ANALYST, LLOYDS BANKING GROUP (Sep 2012 – Dec 2020)Responsible for the oversight of staff related costs within Retail Bank (c 28k FTE / £1.2bn), ensuring division met cost & FTE targets, identifying remedial actions & forecasts, and engaging with Executive members to agree deliverySENIOR PROCESS ANALYST, LLOYDS BANKING GROUP (2005 - Aug 2012)Applied lean sigma tools to review, develop and improve business processes. Included design and live support for London 2012 Olympic Village and Media Centre branches (Lloyds Bank being the official Olympic banking partner for the games). Lead and process owner for Branch Counters, responsible for deployment of cash recyclers, Chip & PIN and revised processing for a screenless environment.Supported integration of HBOS as part of takeover (including support for initial pilot sites and overall implementation live dates) and subsequent EU mandated separation of branches to form TSB PROCESS IMPROVEMENT ANALYST, LLOYDS TSB (1995 -2005)Applied process improvement techniques within the Banking Operations area, including Lean Sigma techniques & performance management, and embedding through the training of first & second line operations management teamsPRIOR WORK EXPERIENCE (1989 - 1995)Worked with Life Assurance company initially in compliance and then moving into O&M and process management

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  Cardiff University / Prifysgol Caerdydd

  Economics