Recruited to take ownership of all learning content creation, sustainment, and delivery, including program management of a budget exceeding $175 million for 350 full simulators and over 800 lower-level training devices. Supported 38 global learning centers and 250 aircraft programs across 12 aircraft manufacturers.• Led a cross-functional team of over 180 professionals, including 11 direct reports, ensuring a 99% on-time delivery schedule and achieving a 30% cost-reduction in product lifecycle processes.• Oversaw fleet management for a $175 million annual budget, effectively allocating resources for device acquisition, upgrade, and maintenance, resulting in a 15% cost reduction and improved operational reliability.• Developed and maintained strong relationships with key OEM’s and clients, leading to a 25% increase in repeat business and improved contract negotiations, while ensuring high levels of customer satisfaction and loyalty. • Pioneered integration of emerging technologies in courseware development and delivery, setting industry standards for interactive learning experiences increasing on-line learning year-over-year by 15%.• Fostered cross-functional partnerships with Sales, Engineering, and IT to develop cutting-edge courseware, and align technology with educational best practices.• Conducted in-depth analysis of training methodologies, identifying key areas for improvement and implementing data-driven solutions resulting in consistent increases in customer satisfaction feedback.

Responsible for establishing global aftermarket business units prior to aircraft entry into service, including accounting, parts, warranty, service plans, technical support and repair stations. Post-entry into service, managed all technical aspects of the business, reporting directly to the CEO.• Spearheaded the development of the Global Customer Service Division, resulting in 100% readiness at entry into service.• Led financial management and resource modeling for the division with an annual budget of $130M, optimizing allocation and utilization of resources to achieve a 12% increase in operational efficiency and a 15% reduction in costs.• Developed and implemented a feedback loop system, resulting in improvement in communication of customer insights to the engineering design team, which led to an increase in product quality and customer satisfaction. • Business owner for providing timely and effective technical support, including repair and recovery, through a CRM solution.

Established and led a comprehensive Project Management Office (PMO), integrating business analyst, project managers, and software development leads to drive key strategic initiatives and ensure the successful delivery of projects. • Led a team of experts in developing and implementing maintenance tracking software for airlines and repair stations, resulting in a 25% increase in operational efficiency.• Successfully released a customer ticket system, resulting in a 40% reduction in customer issues and a 50% improvement in response time.• Established a strategic partnership with an offshore team, enhancing efficiency and coverage, which resulted in a 35% acceleration in issue resolution and a 20% improvement in overall service quality.

Oversaw and coordinated all maintenance and talent development activities for the organization, optimizing resources, ensuring regulatory compliance, maintaining safety standards, and achieving on-time deliveries.• Managed the company through significant year-over-year growth, achieving a 25% average annual increase in revenue and expanding market presence across multiple regions.• Established and maintained vendor relationships, negotiated favorable contracts resulting in cost reduction and increase in capabilities.• Drove improvements into the Computerized Management System to track work order, manage inventory, and report on key performance indicators.

Accomplished structure repairs and modifications during scheduled maintenance visits.