James Schofield Email & Phone Number

Rochester, Gb

Rochester, Gb

• Liaising with the appropriate business departments to discover and document new system requirements• Liaising with the F2 Development Team to ensure that the new requirements are correctly understood and implemented• Testing new and existing functionality to identify passes, failures and unexpected results • Assist with the development of bespoke reports to meet new user requirements• Assist with investigating and resolving end user support queries• IT Operational Support of F2

Management of all company activities, encompassing the following:• Issuing management packs to property owners/purchasers’ solicitors for the sale/purchase of residential homes• The management and maintenance of the residential grounds• Setting of annual maintenance fees and the collection of those fees• Managing/collecting arrears on annual fees• Preparation and submission of company accounts to Companies House• Annual submission of Confirmation Statement to Companies House• Scheduling and communicating details of the AGM to property owners

Skilled and experienced Application Support Manager leading and managing the application support team. Played a pivotal role in ensuring the smooth operation, maintenance, and continuous improvement of critical core applications used across the bank. Instrumental in providing technical support, optimizing application performance, and delivering exceptional customer service to internal stakeholders.Key responsibilities:Application Support and Issue Resolution: Oversee the day-to-day operations of the application support team, ensuring timely and effective resolution of application-related issues.Process Improvement and Documentation: Continuously improve support processes and documentation to enhance operational efficiency and standardise procedures.Vendor Management: Collaborate with third-party vendors and manage service level agreements to ensure timely and effective resolution of issues related to vendor-supplied applications.Change Management and Implementation: Assess the impact of application changes and coordinate with relevant stakeholders to plan and execute smooth deployments. Communicate changes to end-users, ensuring that all necessary documentation and training materials are provided.Ensure that Change Management policies and procedures are always adhered to for all system and configuration changes.Risk Management and Compliance: Adhere to industry best practices, security protocols, and regulatory requirements to maintain a secure and compliant application environment.Participate in audits and support compliance-related activities.Key contributions and successes:• Instrumental in PCF obtaining their banking licence in 2016 and the subsequent rollout of multiple core banking systems that resulted in the successful launch of the bank and its products 6 months later.• Through good change governance and testing activities, significantly reduced change risk and achieved a clean bill of health during the annual ITRA audit

London, England, United Kingdom

Provide helpdesk assistance for a diverse range of key business applications, ensuring seamless operations and superior end user experiences. Quickly adapted to and provided support for new applications as required, showcasing the ability to learn and troubleshoot various technologies efficiently.Through test analysis, contributed significantly to the successful testing of new software development.Key contributions and successes:• Spearheaded day-end monitoring and month-end processes, proficiently handled DD matters, CAIS submissions, and efficiently managed workflow and correspondence.• Worked with internal stakeholders to produce detailed functional specifications for bespoke system enhancements and followed the changed through from UAT to deployment in to production.• Collaborated with suppliers to ensure prompt delivery of system enhancements as per project schedules, enhancing overall system performance.

London, England, United Kingdom

Responsible for managing and processing all aspects of the company's accounts payable function, ensuring accurate and timely processing of invoices, expenses, and payments, while maintaining strong relationships with vendors and internal stakeholders.Key contributions and successes:• Streamlined the invoice processing procedures.• Successfully managed a VAT audit.

General accounts assistant role, looking after Payroll, Sales and Purchase Ledgers as well as managing the national cardboard collection contract with Asda.• Managed the national contract with Asda for the collection of Cardboard, successfully liaising with contractors across the United Kingdom to ensure collections were made on time.• Site visits to Asda stores to meet with Store Managers• Reporting to and liaising directly with Asda head office in Leeds on key aspects of the contract and performance.

Acca Foundation

Aat Intermediate

Aat Foundation

Gnvq Advanced, Business & Finance, Distinction

Activities and Societies: Football Team GNVQ Business & Finance - Distinction

Education record

Activities and Societies: Football Team, Badminton Team