James Scott Email & Phone Number

Greater Melbourne Area

- Develop professional relationship with franchise partners and initiate further communication between stores and head office- Training of new franchisees & staff- Assist in the development of franchise training program and operations manual- Assist in the role out of new operations & procedures set by head office to franchisee & corporate stores- Assist in development and implementation of local marketing program for franchisees- Conduct, document and report store visits & supervision checks to gather information and directive on store improvement goals- Develop training plans for non-compliance issues within a store and work individually with the franchisee, management and staff to improve standards- Assist with the management of coprotate Bubba Pizza Outlets

Australia

- Leading the day to day operations of a corporate Bubba Pizza outlet- Maintaining sales growth targets- Managing multiple brands run in store though various delivery partners, including marketing & sales growth of these brands- Developing and maintaining relationship with various groups in the community including schools, businesses, churches and sporting clubs- Customer relations & complaint resolution- Creation & implementation of local marketing programs- Hiring, onboarding, training and development of the team- Wage control and rostering- Managing cost of goods and weekly stocktakes & ordering- Maintaining store standards

Melbourne, Australia

- Meet and greet, welcoming clients each day ensuring they have everything they need for their event and actioning additional requests- Administrative tasks, effectively using company CRM to update event details, inputting client data and processing invoices- Calendar & email management- Ensuring rooms and breakout spaces are in pristine condition on a daily basis- Collaborating with back of house, catering, technical and bookings team to ensure day to day operations run smoothly & clients expectations are met

United States

Lifeguard at Disney's Yacht & Beach Resorts on the Walt Disney World International College Program- Ensuring guest have a safe and enjoyable experience- First aid and water rescues- Assisting guests with resort, park and event information- Working additional Walt Disney World events during holiday seasons

Mcg

- Staff training and supervision of staff- Customer services including coming to resolution of customer complaints- Cash handling- Food preparation- Closing paperwork

Melbourne, Australia

Working various customer facing & operational roles for a range of large and small scale events. Roles included event bump in/bump out, product promotions, course Marshall & ticketing at events such as the BBL, Melbourne Grand Prix, Melbourne CBD - David Jones: Santa's Great Arrival, Run for Kids and The Bloody Long Walk.

Melbourne, Australia

- Training and supervision of staff- Food preparation & stock control- Quality control and monitoring cost of goods- Assisting with rosters and wage control- Customer service, cash handling & managing complaints

Doncaster, Victoria, Australia

Offical for junior, youth, senior and all abilities basketball

Docklands, Victoria, Australia

Placement student at Incognitus assisting in the planning & event day operations on the Gentlemen to Help program running at the 2017 Spring Cup Carnival

Officiating junior and youth water polo

- Customer service & cash handling- Food preparation- Cleaning duties

Advance Diploma In Event Management, Event Management

Vce