James Smith Email & Phone Number

Pittsburgh, PA

• Provide Level 1 and 2 support for company-wide help desk (over 450 users) for all user-defined software and hardware
• Monitoring and resolution of network, peripherals, printers/copiers, videoconferencing issues company-wide
• Setup, maintain and repair laptops/desktops, including the creation of base images for general deployment
• Create and maintain user/group accounts in Active Directory
• Manage user accounts, groups, Intune, SharePoint and Teams accounts (including Teams Phone) in Microsoft 365 and EntraID
• Implement Zoom Rooms and Teams Rooms for corporate conference rooms at multiple locations

Greater Pittsburgh Area

• Oversee store operations (sales of $2.5M/yr.), maintain HIPAA compliance, increase sales 10% over budget
• Certified Management Trainer and Emerging Leader, District Specialist in Workbrain Payroll, Kronos, and StarSource

Fort Wayne, Indiana Area

• Handled sales of new and used vehicles at large dealership, Nationally certified in 4 major automotive brands
• Customer Relations Manager, with Customer satisfaction rating over 90% with an increase of 7% over 2006

Fort Wayne, Indiana Area

• Managed all aspects of convenient store operations. Increased sales 20% over budget expectations
• Established the top store in beverage sales (over $250,000/yr.) and Supervised multiple units as a Senior Manager
• Operated the company Help Desk on an Oasis-based operating system, including a company-wide upgrade

Greater Pittsburgh Area

• Promoted to Area Sales Manager in 1997 from Assistant Manager
• Supervised 19 locations, performed inspections, inventory management, hiring and terminations, yearly budgets, and profit/loss.
• Store inventory loss improved from 10% to 1%.