James Smith Email & Phone Number

Pittsburgh, Pa

• Provide Level 1 and 2 support for company-wide help desk (over 450 users) for all user-defined software and hardware• Monitoring and resolution of network, peripherals, printers/copiers, videoconferencing issues company-wide• Setup, maintain and repair laptops/desktops, including the creation of base images for general deployment• Create and maintain user/group accounts in Active Directory• Manage user accounts, groups, Intune, SharePoint and Teams accounts (including Teams Phone) in Microsoft 365 and EntraID• Implement Zoom Rooms and Teams Rooms for corporate conference rooms at multiple locations• Manage/assist in maintaining security tools, such as web filtering, email/spam filtering, Cyber Security training and testing, Antivirus applications

Greater Pittsburgh Area

• Oversee store operations (sales of $2.5M/yr.), maintain HIPAA compliance, increase sales 10% over budget• Certified Management Trainer and Emerging Leader, District Specialist in Workbrain Payroll, Kronos, and StarSource

Fort Wayne, Indiana Area

• Handled sales of new and used vehicles at large dealership, Nationally certified in 4 major automotive brands• Customer Relations Manager, with Customer satisfaction rating over 90% with an increase of 7% over 2006

Fort Wayne, Indiana Area

• Managed all aspects of convenient store operations. Increased sales 20% over budget expectations• Established the top store in beverage sales (over $250,000/yr.) and Supervised multiple units as a Senior Manager• Operated the company Help Desk on an Oasis-based operating system, including a company-wide upgrade

Greater Pittsburgh Area

• Promoted to Area Sales Manager in 1997 from Assistant Manager• Supervised 19 locations, performed inspections, inventory management, hiring and terminations, yearly budgets, and profit/loss.• Store inventory loss improved from 10% to 1%.