James Snyder Email and Phone Number
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Head of API Customer Success at PK, the experience engineering firm. Passionate about customer service, interacting with people, fostering team growth, and creating a company culture of continuous improvement by challenging the status quo. Began my career as a junior project manager, quickly moved to senior project management, and stumbled upon Agile methodologies as a means to improve a custom development project where the primary requirements were timeline and budget. Successful delivery and increased customer satisfaction across numerous projects resulted in adoption of Agile methodologies and conversion from a PMO team to an Agile Product Team. From there, found my calling in a customer success role where I'm able to serve clients as well as internal team members to create a positive experience for both our clients and employees.My current focus is defining and improving upon our delivery process, revenue management, business development, and operational management across our four office locations (including Mexico).
Concentrix
View- Website:
- concentrix.com
- Employees:
- 63116
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Senior Director At Concentrix CatalystConcentrix Jan 2022 - PresentMemphis, TnConcentrix Catalyst is the experience design and engineering team of Concentrix.
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Head Of Api Customer SuccessPk Feb 2020 - Jan 2022Memphis, Tennessee, United States -
Vice President Of ProductVanick Digital (Now Pk) Jan 2019 - Feb 2020Greater Memphis Area -
Director Of Product (Pmo)Vanick Digital (Now Pk) Jan 2018 - Feb 2020Greater Memphis AreaLeads PMO/PO team including management of- Project manager training, budgets, processes, metrics, etc- Own improvement for all applicable PMO processes- Standardize and design documents, processes, tools, etc.- Ongoing examination of account portfolios to determine strategy- P&L responsibilities & oversight- Sales pipeline forecasting and management- Meaningful KPI creation and oversight
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Project Manager / Product OwnerVanick Digital (Now Pk) Apr 2012 - Feb 2020Greater Memphis AreaIT Project Management which owns overall project and product success which includes the the vision, strategy, road-map, and delivery of customer products. Strong communication skills and ability to align multiple stakeholders to the agreed upon product vision. Responsibilities include but not limited to: - Account strategy - Delivery and management of enterprise grade custom development projects- Team building and project execution with remote teams - Business Analysis and Product Ownership- Agile Frameworks and Concepts- Relationship building & sales functions
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Itd Support Team SpecialistUniversity Of Memphis Mar 2011 - Feb 2012As a member of the Information Technology Division Hardware Support Team, I am responsible for over 280 smart classrooms on campus. This includes upgrades, repairs, and inspections. I also assist instructors in technology related problems when needed.
James Snyder Skills
James Snyder Education Details
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Management Information Systems
Frequently Asked Questions about James Snyder
What company does James Snyder work for?
James Snyder works for Concentrix
What is James Snyder's role at the current company?
James Snyder's current role is Customer Success | Account Management | Operations | PMO.
What is James Snyder's email address?
James Snyder's email address is ja****@****ick.com
What is James Snyder's direct phone number?
James Snyder's direct phone number is +190133*****
What schools did James Snyder attend?
James Snyder attended The University Of Memphis.
What skills is James Snyder known for?
James Snyder has skills like Customer Satisfaction, Business Communications, Systems Analysis, Project Management, Web Development, Process Improvement, Software Project Management, Sdlc, Html, It Management, Agile Methodologies, Web Applications.
Who are James Snyder's colleagues?
James Snyder's colleagues are Murielle Jaena Madriaga, Junaid Khan, Elena Kalcheva, Nievia Afina M.p.a, M.pol Sc, Vanessa Iannetta, Gaurav Yadav, Bem Morales.
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James Snyder
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James Snyder
Atlanta, Ga2mail.vmi.edu, coca-cola.com
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