James Sorenson Email and Phone Number

Not a new position, just a shuffling of titles

Engineering Storage Spaces Direct solution. Upgrading hardware. Performing firmware/driver updates. Monitor hardware for failures. Troubleshoot issues. Monitor temprature and power in datacenter and server rooms.

Installing patches and updates on Domain Controllers. Using PowerShell to make configuration changes if needed. working with necessary team to ensure backups are done, hardware issues are resolved, answering customer questions. Troubleshoot Active Directory issues. Rebuild domain controllers and supported multiple domains. Provided tier 1 and 2 support.

• Managed the deployment of servers and necessary hardware for new customers in the Microsoft Managed Solutions environment. Provided weekly status, setup conference calls, followed up with necessary teams after each deployment to verify all work has been completed and any issues resolved.• Managed Move, Add, and Change work. Included server migrations, network rehomes, OS rebuilds, hardware refresh/upgrades, and IP management. Maintained spare server inventory.• Used custom Microsoft Project web app to track the ordering and migration of servers in Microsoft Datacenters.• Submitted requests/projects for decommission of EOL/EOW servers. Updated necessary tracking tools for server status. Worked with datacenters to verify the hard drives have had the data eradicated.

• Key team member in the deployment of Windows Server 2008 on Microsoft corporate domain controllers.• Ordered and coordinated the setting up of new domain controllers in Microsoft datacenters located worldwide.• Managed resolution of backup issues on domain controllers. Resolved account issues and installation of a backup agent. Submitted Change Requests to add servers into backup rotation. Configured script for local backups on Windows Server 2008 domain controllers.• Wrote procedures document for performing upgrades to live domain controllers on Windows Server 2003 to Windows server 2008.• Filed escalations with debugging team for issues regarding operating system bugs.• Created procedure for configuring Virtual Host and deployment of Virtual domain controllers.• Coordinated domain controller re-IP and rename projects. Includes resolving Active Directory replication and DNS resolution issues. • Project lead on regional domain controller OS rebuild to Windows Server 2008. Worked with regional service managers to schedule work times to minimize user impact and other issues.• Created PowerShell script to identify hardware EOL/EOW status and track server inventory.• Install necessary patches and updates.

• Installed new servers in Microsoft datacenters. Includes racking and cabling, OS installation and configuration to customer’s specifications.• Decommission, OS rebuilds, hardware upgrades on servers. Migrate server within datacenter for rehome to specific network requirements.• Install SAN card in server and run fiber for SAN storage.• Update procedures documents. Create cabling standards guide.• Work with customers to resolve server issues. Includes OS repair, hardware replacement, and hardware upgrades.• Filled in for team members on vacation in remote Microsoft datacenters.• Prepare rack space for new Microsoft Managed Solutions test environment.

• Setup new computers, installing OS if needed, and setup new/existing printers for use on the network.• Troubleshoot PC issues on desktops and laptops. Replaced failed hardware when necessary.• Part of team that coordinated and implemented the upgrade of WebTV email system to Microsoft Outlook 98. Included troubleshooting upgrade failures, updating process for migration, and work with engineers to implement the updated process. Created schedule and worked with individual users to assist with issues.• Troubleshoot and fix printer issues.

• Maintained 20+ computers in a small business environment.• Managed Microsoft Access database, Setup company websites, configure email system, maintained printers, ran backups, coordinated ordering of new computers and network upgrades.• Prepared electronic media for transportation to print shops. Prepared photos using Adobe Photoshop for use in newsletters and brochures.