James Stark Email & Phone Number

Boston, Ma, Us

San Diego, California, Us

Palo Alto, California, Us

• Responsible for overall customer success and retention of 20 enterprise and field accounts, total revenue of $4.0m• Ensure that customers achieve a target security posture and get maximum value from the products through instilling the use of best practices and maintaining strong business relationships• Successfully managed customer health utilizing Gainsight customer success plans and client operating rhythm tools• Improved client satisfaction acting as an internal advocate, performance coach, and main point of escalation for current clients• Resolved complex client issues across multiple internal and external contacts• Exceeded 91% of quota goal from FY2022 to 2024• Increased revenue working directly with sales to identify cross-sell and new business opportunities within current client channel

Palo Alto, California, Us

• Responsible for overall customer success and retention of 40 corporate accounts, total revenue of $3.2m• Ensure that customers achieve a target security posture and get maximum value from the products through instilling the use of best practices and maintaining strong business relationships• Successfully managed customer health utilizing Gainsight customer success plans and client operating rhythm tools• Improved client satisfaction acting as an internal advocate, performance coach, and main point of escalation for current clients• Resolved complex client issues across multiple internal and external contacts• Exceeded 100% of quota goal from FY2019 to 2022• Increased revenue working directly with sales to identify cross-sell and new business opportunities within current client channel• Finalist from CST organization in Predictive Security Cloud pitch competition** In October 2019 VMware acquired Carbon Black, which subsequently became VMware’s Security Business Unit

Palo Alto, California, Us

• Responsible for overall customer success and retention of 65 corporate and SMB accounts, total revenue of $2.5m• Ensure that customers achieve a target security posture and get maximum value from the products through instilling the use of best practices and maintaining strong business relationships• Successfully managed customer health utilizing Gainsight customer success plans and client operating rhythm tools• Improved client satisfaction acting as an internal advocate, performance coach, and main point of escalation for current clients• Resolved complex client issues across multiple internal and external contacts• Exceeded annual quota attainment goal (87%) from 2018 to 2019• Increased revenue working directly with sales to identify cross-sell and new business opportunities within current client channel

Palo Alto, California, Us

• Gained over $810k in Pipeline• Consistently exceeded daily and monthly KPI metrics to be a consistent top performer in the company• Most Pipeline generated on SDR floor in March and April 2018

Peabody, Ma, Us

• Develop and maintain client relationships through regular correspondence, selling Barton’s services by gathering organizational information, discussing staffing trends, exchanging market data and assisting hiring managers in defining their needs.• Responsible for increasing sales opportunities by identifying managers at medical facilities that utilize temporary medical staffing services by following up on leads from recruiters, physicians & user managers, leveraging office records and database marketing programs, networking, and cold calling. Identifying staffing needs and job openings with potential and existing client managers.• Other responsibilities include training new associates in the role of account management. Managing daily tasks and recording data on various Microsoft office platforms for myself and my team. Communicating daily with our recruitment team to help place providers in markets we have providers for, and also working with them to recruit in newer markets.

Boston, Ma, Us

• Demonstrate commitment to driving customer loyalty and building lifetime relationships with customers by delivering effective and efficient interactions• Provide expertise on inquiries pertaining to retirement, taxation, and the markets• Educate and empower customers through insightful conversations and leveraging online resources• Partner across the organization to deliver world-class service and ensure continuous process improvements• Utilize available resources, including Fidelity.com and a Microsoft Windows-based workstation to execute trades, account distributions, provide account balance and transaction information, discuss Fidelity's wide range of products and services, and provide market news and quotes

Reading, Pa, Us

• Train new employees on Rental Net, along with companies’ policies and procedures• Handle inbound and outbound sales processes• Generate new business leads and maintain existing customer relationships• Manage and oversee large fleet of vehicles and match vehicle demand with availability• Coordinate all aspects of customers' accounts and ensure complete customer satisfaction in a fast-paced environment