• Manage a team of 8 business initiative consultants that facilitate broad issue resolution for Commercial Banking’s Financial Crime Operations supporting new customer on-boarding and periodic review processes to ensure effective risk management for the program.• Collaborate with CIB Financial Crimes Risk and Control teams and Financial Crimes Risk Management (FCRM) supporting regulatory and company specific risk remediation projects across multiple lines of business and technology teams serving as a primary point of contact between multiple levels of management.• Create and maintain volume and FTE capacity models to ensure human capital risk is mitigated for each remediation effort using past data analysis tailoring to current effort as needed.• Lead efforts to ensure direct team and stakeholders involved in resolving key issues through development of new processes or systems effectively collaborate to ensure efficient and effective outcomes.• Ensure adherence to our Risk Management Framework and develop my teams understanding of the framework through the work they do every day.

• Serve as the senior business and systems consultant Product Owner for the Corporate Credit Risk group with responsibility for managing technology and business line relationships for systems designed for the management of corporate credit policies which includes their solution on the Shared Risk Platform (SHRP).• Perform reviews of corporate credit policy changes and identify areas of opportunity to enhance systematic controls for all credit risk lines of business. • Consult with line of business leaders on application enhancement needs, translate business needs with technology partners on solution design and business requirement documents.• Manage implementation plans which including coordination of UAT and Production validation testing needs of new technology solutions and process documentation updates.• Provide one on one support when needed to business leaders on the management of their data needs and develop best practice leader community documents to achieve efficiency and accuracy of data inputs.

• Product Owner Support leader for Wells Fargo’s Learning Management System, Virtual Classroom, Adobe Connect, Talent Management and Workflow applications. • Managed configuration settings within the applications and performed troubleshooting of user errors to effectively lead the production resolution process with internal and external technology resources.• Provided assistance to business users and learning content vendors to evaluate compatibility with applications to ensure the best learning experience for team members. • Maintained technology roadmap documentation as a means of keeping users informed of product lifecycles, future needs and development upgrades. • Provided high level coordination for UAT testing and Business Continuity Planning simulations. • Partnered with business leaders to assist with their data management needs and support the staffing model process for support teams across the HR learning organizations.

• Lead significant project efforts for internal and external business partners with a need to utilize the Wells Fargo Imaging Content Management Platform (ICMP) system. • Utilized my product owner solution knowledge and translated into organization needs to lead requirement gathering sessions and offer the best approach for achieving objectives. • Prepared requirements for technology resources to produce cost sizing and prepared implementation plan schedules test script development and business tester resources until full implementation goals were achieved. • Completed cost analysis for technology enhancements at a global community user base and risk assessments for external outputs of data to 3rd party vendors.

• Managed multiple business processes and initiatives for the Document Management; Electronic Imaging group.• Maintained key relationships for our stateside and Enterprise Global Services (EGS) teams and served as a lead approver for new transition business to EGS sites in India. • Assisted the Global Solutions partners with their documentation requirements specific to BCP planning and Risk Adherence.• Served as the primary change management contact for operational area, reviewing servicing change requests and provided input on potential impacts to our business.• Maintain compliance and risk documents for area and served as primary contact for Operational Risk Management Team.• Developed and maintained a new volume forecasting and staff planning methodology for all business lines utilizing our electronic indexing services..• Participated in multiple key projects for the area and serve as primary contact for Project Managers.

• Proud to have served as the Product Owner for the company owned Productivity Tracking System (PTS), promoting the benefits and maintaining the system for 120 cost centers with over 6,500 team members.• Managed all business unit and technology relationships, coordinating system enhancements via base resources using a Agile methodology and Waterfall funded projects.• Coordinated all BCP planning, release and performance load testing.• Partnered with additional Wells Fargo applications (GEM, EASE, Arrow, NLDI, Tax Cycle and Avaya) to integrate data feeds to create efficiency for end users and increase data integrity.• Consulted with key business leaders on their departmental setup within the system and how to effectively utilization their new data source.• Provided Senior Management with dashboard summaries of their department’s monthly utilization of the system compared to payroll reporting and highlighted key trends and areas of concern.• Provided methodology for business units to validate budget drivers and utilizing their trends in preparing monthly budget and forecasting snapshots for their senior leaders.

• Lead the initial implementation of the Productivity Tracking System (PTS) to several Wells Fargo Home Lending servicing departments.• Conducted system demonstrations to facilitate the gathering of business unit requirements necessary for a successful implementation. • Balanced multiple project initiatives including individual unit testing and management training.• Partnered with Learning and Development resources to develop applicable training curriculum for broad audience base. • Managing the internal and external technology relationship for the systems report development.

• Provided supervision and coaching to team of 15-20 agents who assisted Wells Fargo Home Mortgage customers.• Guided team members on improving performance accuracy and efficiency with call handling and system knowledge.• Participated in the development and implementation of operational procedures, methods and work systems.• Recommend procedural and task changes to improve quality and productivity.• Work with other Wells Fargo lines of business to resolve customer related issues and work load sharing,

• Directing contract deliverables for accounts with annual revenue of $20 million and reviewing methods for growing revenue and profitability of contracts. • Preparing and delivering presentations of HP’s abilities to existing and new clients. • Determine business requirements and create support requests for Project Managers. • Analyze monthly revenues for Clients and Distribution service partners. • Prepare weekly activity reports and project assignments to gauge the effectiveness of business strategies and Service Level Requirements per contract terms.