James Torres

James Torres Email and Phone Number

Driving Launch, Lifecycle, Digital Support CX Enablement strategy @ Bose Corporation
framingham, massachusetts, united states
James Torres's Location
Greater Boston, United States
James Torres's Contact Details
About James Torres

Experienced strategic leader and CX professional. I enable teams to do their best work by focusing on effective communication and governance through practical process design and technology enablement.The most rewarding aspect of my current role is working closely with amazing teams across the Bose enterprise to develop new launch product support strategies and creating meaningful omni-channel customer support experiences as a result.

James Torres's Current Company Details
Bose Corporation

Bose Corporation

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Driving Launch, Lifecycle, Digital Support CX Enablement strategy
framingham, massachusetts, united states
Website:
bose.com
Employees:
7392
James Torres Work Experience Details
  • Bose Corporation
    Head Of Global Customer Service Readiness - Launch, Lifecycle, Digital Experience Enablement
    Bose Corporation Jun 2020 - Present
    Framingham, Massachusetts, United States
    Responsible for organizational management and enablement of strategic plans, programs and processes to create seamless omnichannel customer service experiences in the functional areas of: - New product and lifecycle support strategy - New business model support strategy - Digital CX and platforms - Self-service capabilities - Contact center technology - Product quality and business system incident customer response planning
    View
  • Bose Corporation
    Global Customer Service Readiness And Deployment Manager
    Bose Corporation Apr 2018 - Jun 2020
    Stow, Ma
    View
  • Bose Corporation
    Global Customer Service Readiness Manager
    Bose Corporation Jul 2015 - Apr 2018
    Leading cross functional teams to develop and deploy new product customer service strategy, generate digital support content for internal and external customers, analyze and report voice of the customer data to inform training efforts and drive improvements in product development, quality, marketing, and customer support.
    View
  • Bose Corporation
    Wireless Technical Group Contact Center Manager
    Bose Corporation Jun 2013 - Jun 2015
    Framingham, Massachusetts, United States
    View
  • Bose Corporation
    Customer Service Supervisor And Project Manager
    Bose Corporation May 2011 - Jun 2013
    View
  • Bose Corporation
    Technical Support Specialist And Team Lead
    Bose Corporation Nov 2005 - May 2011
    View
  • Guitar Center
    Pro Sales And Support
    Guitar Center Jun 2002 - Sep 2005
    Boston, Massachusetts, United States
    View

James Torres Skills

Cross Functional Team Leadership Strategic Planning Project Management People Management Lean Six Sigma Process Improvement People Development Retail Sales Management Product Development Product Management

James Torres Education Details

Frequently Asked Questions about James Torres

What company does James Torres work for?

James Torres works for Bose Corporation

What is James Torres's role at the current company?

James Torres's current role is Driving Launch, Lifecycle, Digital Support CX Enablement strategy.

What is James Torres's email address?

James Torres's email address is to****@****ail.com

What is James Torres's direct phone number?

James Torres's direct phone number is +150848*****

What schools did James Torres attend?

James Torres attended Central Connecticut State University, University Of Connecticut.

What are some of James Torres's interests?

James Torres has interest in Children, Environment, Education, Science And Technology, Animal Welfare, Arts And Culture.

What skills is James Torres known for?

James Torres has skills like Cross Functional Team Leadership, Strategic Planning, Project Management, People Management, Lean Six Sigma, Process Improvement, People Development, Retail, Sales Management, Product Development, Product Management.

Who are James Torres's colleagues?

James Torres's colleagues are Miguel Aratz Fernández Sarabia, Shuvadipta Chakraborty, Meredith Cummings, Rafeal Renard Bose Store, Christina Sigrist, Devin Mccarthy, Timothy Chou.

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