James Travis Email and Phone Number

• Serving as primary IT and support; managing a broad range of hardware and software, including Desktop and mobile devices, printers, network routers, switches and other endpoints• Responding to support requests in a timely, efficient and professional manner with typical resolutions in under 10 minutes.• Creating customized software solutions to fill gaps from existing applications.• Patiently listening to client needs and offering innovative and effective resolutions in an emerging… Show more • Serving as primary IT and support; managing a broad range of hardware and software, including Desktop and mobile devices, printers, network routers, switches and other endpoints• Responding to support requests in a timely, efficient and professional manner with typical resolutions in under 10 minutes.• Creating customized software solutions to fill gaps from existing applications.• Patiently listening to client needs and offering innovative and effective resolutions in an emerging technical landscape.• Created efficient and easy-to-follow policy documentation for information handling best practices• Managed Active Directory and Azure Users and Group policies• Created Network diagrams, planned upgrades, and oversaw the installation of new hardware. Show less

• Installed and Managed Wordpress backend• Configured and Administered databases• Developed custom Wordpress plugins in PHP• Setup managed e-mail and DNS records

Subcontracted to Construction Trade PartnersCreated Python automation scripts to streamline workflowsOversaw database transitions, ensuring minimal downtimeImplemented customized software solutions (Windows C# .NET)Resolved various technology issues by troubleshooting and implementing effective solutions.

• Developed endpoints for webapp database information storage, processing, and retrieval• Debugged, enhanced, and rewrote code to improve functionality.• Implemented creative custom routines and methods to overcome interoperability challenges.• Rigorously tested code against penetration, ensuring proper failsafes are in place.• Delivered exceptional results in a timely manner, often sooner than expected.• Assisted team members with problem solving, analysis, and debugging.

• Utilized exceptional writing, editing and proofreading skills to produce engaging error-free content.• Verified compliance with grammar, syntax, and SEO/LSI guidelines.• Developed and standardized writer guidelines documentation, and drove continuous improvement in standards and practices.• Simplified technical documentation to enhance readability and audience comprehension.• Edited content produced by senior executives, ensuring text conforms with company branding and… Show more • Utilized exceptional writing, editing and proofreading skills to produce engaging error-free content.• Verified compliance with grammar, syntax, and SEO/LSI guidelines.• Developed and standardized writer guidelines documentation, and drove continuous improvement in standards and practices.• Simplified technical documentation to enhance readability and audience comprehension.• Edited content produced by senior executives, ensuring text conforms with company branding and publication standards. Show less

• Wrote engaging online advertising copy, adhering to client’s brand voice.• Created high-impact messaging for marketing media, contributing to increases in revenues and market share.• Earned recognition for handling challenging assignments, and became an advisor for technical projects.• Authored and edited original content across diverse media formats.• Optimized content with key search terms to drive traffic and online visibility.

• Conducted remote and in-person systems analysis, including software debugging and issue resolution.• Diagnosed and solved issues rapidly within strict deadlines.• Resolved diverse range of technical issues for multiple systems and applications for customers and end-users.• Explained complex cybersecurity topics in simple terms to help users understand malware and phishing threats.• Performed troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and… Show more • Conducted remote and in-person systems analysis, including software debugging and issue resolution.• Diagnosed and solved issues rapidly within strict deadlines.• Resolved diverse range of technical issues for multiple systems and applications for customers and end-users.• Explained complex cybersecurity topics in simple terms to help users understand malware and phishing threats.• Performed troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ethernet.• Monitored systems in operation and quickly corrected errors in real-time live environments. Show less

• Provided complete IT and Technical Support including Database Entry Management, network administration, and Expense Systems records.• Quickly resolved problems in a fast-paced work environment.• Configured workstations, IoT devices, and software for employees.• Maintained servers and systems to keep networks fully operational during peak hours.

• Completed development of high-volume website from staging to full production.• Performed scheduled security audits to ensure systems remained protected and intrusion-free.• Maintained server and site backups throughout the project life-cycle.