Regional Sales Manager for the Midlands, North East, and Ireland with a turnover of 10.4million. Responsible for all day-to-day sales driving of the regional stores and provide operational support. Trouble shoot challenging store and maintain the company standard throughout the region to company policy and procedure. Reporting to both the Business Development Manager and the Sales and Marketing Director I was solely responsible for the performance and standards consistency of my stores.• Responsible for 15 stores throughout the Midlands Region and Ireland on a day-to-day basis. Troubleshooting in many other regions.• Provide operational support to stores both verbally and through electronic methods.• Ensuring regional stores delivered against targets and KPI’s.• Managed the wage cost to sales for all the regional stores vs. plan. P&L cost control.• Continual liaisons with all departments to develop strategy going forwards and create solutions to emerging issues; and day to day liaison with various cost centres and field-based managers to give direction, and aid implementation of practices. • Stock integrity and inventory management, change management, strategy implementation and compliance.• Identifying potential loss areas within the relevant regions, writing, developing, and applying procedures to prevent loss and contribute towards the profit protection strategy.• Key correspondence, budgetary controls and targeting, remote management, store administration.• Identifying and implementing best practice procedures, maintaining an effective approach to store and regional communication.

Senior Store Manager and District Manager within the Sheffield/Yorkshire area. Based out of the Sheffield City Centre Store I was not only accountable for the performance or my base store but also a support role to the other stores within my district. This was a pressure-based environment with the company placing great emphasis on target deliverance and KPI performance. All aspects of the day-to-day running of the store were my responsibility with heavy focus on the security of the stock and administration of the paperwork. As a best practice store, I was required to spending 2 days a week within the field training and supporting the district stores.• Responsible for the single site 2.5 million (profit, not MAT) store and the 5 district stores within the Yorkshire area.• Provide operational support to stores both verbally and through electronic methods.• Ensuring that both the base-store and the district stores delivered vs. target and on the 17 KPIs the company operated.• Administration of the customer contracts and company paperwork.• Stock integrity and inventory management, change management, strategy implementation and compliance.• Delivering against store audits and cost controls.• Training, development, and corrective coaching of all 30 staff including reviews and motivation techniques.• Pro-actively identify new market sectors and affinity deals, providing business-to-business support to these areas.• Maximise store presentation and house keeping.• Assist customers with their decision-making process when choosing a selection of products in a lead-from-the-front methodology.• Ensure customer service is maximized throughout the store and district.

Initially taken on as a trouble-shooting manager within the Derby store, within 8 months promoted to the Flagship Meadowhall store and district manager with the Yorkshire area. All day-to-day operation of the base store were ultimately my responsibility as was delivering vs. target and instore KPI’s. Customer service was paramount within this group and guidance with helping customers with their purchases. Store standards were also a key focus area of the business and due to the nature of the products, this was an on-going challenge.• Responsible for the single site 3.1 million (MAT) stores and the 5 district stores within the Yorkshire area.• Delivering vs. target and on the instore loyalty card KPI.• Provide operational support to stores both verbally and through electronic methods.• Stock integrity and inventory management, change management, strategy implementation and compliance.• Delivering against store audits and cost controls.• Training, development, and corrective coaching of all 20 staff including reviews and motivation techniques.• Maximise store presentation and house keeping.• Assist customers with their decision-making process when choosing a selection of products in a lead-from-the-front methodology.• Ensure customer service is maximized throughout the store and district.