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10 + years experience in the Pharmaceutical Benefits (PBM) industry:- Sr. Business Consultant in pharmacy Operations at Anthem- Senior Manager in the Client Benefit Administration- Client Benefit Manager in the Client Benefit Administration.- Senior Benefit Analyst in the Client Benefit Administration.- Benefit analysis in the Client Benefit Administration. - Held multiple positions within a PBM contact center. - Advocate, Sr. Advocate, & Interim Supervisor6+ years supervisor experience: -Managed a Benefit Operations team servicing Express Scripts largest client.-Managed 2 successful teams in Express Scripts contact center setting.
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DirectorCarelonrx Jan 2023 - Present -
DirectorAnthem, Inc. Apr 2022 - Jan 2023 -
Manager IiAnthem, Inc. May 2019 - Apr 2022
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Sr. Business ConsultantAnthem, Inc. Feb 2018 - May 2019
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Sr. ManagerExpress Scripts Oct 2014 - Jan 2018Greater Minneapolis-St. Paul Area -
Manager Client Benefit AdministrationExpress Scripts Apr 2014 - Oct 2014Bloomington, MinnesotaManager for multiple direct reports and one vender with 11 Analysts. Benefit lead for dedicated client team of 26 Analysts, Senior Analysts, and Benefit Managers.Serve as primary contact to Account Teams seeking benefit design expertise.Represent Express Scripts benefit team for direct client contact.
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Benefits ManagerExpress Scripts Apr 2013 - Apr 2014Bloomington, MinnesotaBenefit lead for dedicated client team of 26 Analysts and Senior Analysts.Serve as primary contact to Account Teams seeking benefit design expertise.Represent Express Scripts benefit team for direct client contact.
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Senior Client Benefit AnalystExpress Scripts Jun 2011 - Mar 2013Analyze updates for existing clients and new implementations. Enter the benefit changes into Express Scripts database. Serve as consultant to Account Managers seeking benefit design expertise.
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Client Benefit AnalystExpress Scripts Jun 2010 - Jun 2011Bloomington, Mn
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Supervisor - Call CenterExpress Scripts Oct 2009 - Jun 2010Supervised two teams of 12-20 Patient Care Advocates in a call center. Managed carreer developemnt as well as statistical advancement with each memeber of the team.
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Sr. Advocate - Call CenterExpress Scripts Jul 2008 - Oct 2009Resolved escalated issues and assisted patients when requesting to speak to a supervisor. Primary resource for Advocates for procedural questions.Skilled in all call types in order to assist other departments during peek call volume.
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Patient Care Advocate - Call CenterExpress Scripts Aug 2007 - Jul 2008Minnesota
James Wester Skills
Frequently Asked Questions about James Wester
What company does James Wester work for?
James Wester works for Carelonrx
What is James Wester's role at the current company?
James Wester's current role is Director at CarelonRx.
What is James Wester's email address?
James Wester's email address is ja****@****hem.com
What is James Wester's direct phone number?
James Wester's direct phone number is +161246*****
What skills is James Wester known for?
James Wester has skills like Pharmacy Benefit Management, Call Center, Call Centers, Quality Assurance, Management, Leadership, Health Insurance, Healthcare, Hipaa, Employee Benefits, Benefits Administration, Microsoft Office.
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James Wester
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