James White Email & Phone Number

Dartford, England, United Kingdom

The Head of Print Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. A strong and responsible leader with an analytical and strategic mind and a broad knowledge of the business and print industry. Committed to productivity and compliance. Ultimately ensuring the print operation runs smoothly and that teams are productive. Responsible for two production teams, the technology and projects team and the studio and creative team. Coordinate production, studio and technology operations. Mentor and motivate teams to achieve productivity and engagement expectations. Report on operational performance and suggest improvements. Ensure governance reporting in place to monitor productivity. Continuous improvement planning and delivery. Formulate business strategy with other senior managers and director. Design policies that align with overall strategy. Implement efficient processes and standards. Ensure monthly sales and margin targets are met. Contribute to annual budget planning and profit and loss review. Oversea or manage new business implementations and technology projects. Evaluate risk and lead quality assurance efforts. Managing the overall studio activities and resourcing. Assist with sales, new leads and tender responses. Project management. Managing external relationships with clients, vendors and service providers.

Dartford, United Kingdom

Responsible for the operational and strategic management of the production teams within Vital communications. Ensuring production is effectively managed and efficiently operates to deliver leading client satisfaction and service delivery. Ensuring opportunities are identified and realised to drive continuous improvement and best practice to continue to provide industry leading costs and service. Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.Being an expert in this area and lead clearly defined production units, supporting the production process across all product, service and solution delivery points in order to deliver customer requirements.Delivery of IT solutions, through change management and improvement opportunities within the production and technology environment, oversee initiation, coordination and execution of production projects and opportunities.Identify and analyse business needs, stakeholders and linkages to other projects and define project scope and objectives. Coordinate, monitor and drive production activities, manage risks and resources and take corrective action when necessary. Establishes short and long-term production objectives and ensures team members meet them, assigning tasks to team members to ensure production objectives are completed as required.

Coordinate internal resources and third parties/vendors during the execution phases of projects Ensuring that all projects are delivered on-time, within scope and budget. Drive the definition of project scope and objectives, involving key stakeholders and ensuring the requirement is technically feasible Ensure resource to deliver projects are available. Develop project plans to monitor and track progress, manage change control process and requests. Measure project performance using appropriate tools and techniques. Report and escalate to project board or PMO as needed. Manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors.