James Williams Email & Phone Number

• Responsible for testing new software, data service integrations, and updated content for company’s flagship automotive repair products. Create and execute acceptance tests. Lead multiple teams in user acceptance.
• Analyzed scope items (user stories), created acceptance criteria and executed tests to support delivery of software iterations on schedule every two weeks.
• Coordinated six teams of 30 subject matter experts responsible for verifying monthly releases of content and, together with the data production team, increased deliveries from six to 12 times a year.
• Validated configuration of services and utilized manual and automation testing to certify connectivity and operation of internal and external sources of data.
• Identified opportunities for automated data mining, conducted proof of concept, and researched and selected a robotics tool that has been implemented corporate-wide which resulted in decreased labor and increased.
• Rolled out automation to multiple locations across the enterprise by creating bots for entering repetitive data aimed at reducing input time and freeing resources for critical tasks.

Poway, California

• Performed gap analysis to enhance the content database with new and updated information ensuring our flagship products were as up-to-date as possible.
• Rewrote manufacturer content to conform to company standards and present the data in the most understandable format.
• Performed research to resolve customer content questions and update the data when required.
• Developed test questions and administered testing to industry leading master technicians competing in national competitions.

Santee, California

Work between customers and the Technicians to provide great repair/high performance work at a fair price.

Examine and determine what problems exist when a customer brings in their car. Advise customers of the repairs needed to solve their problem.

Repair cars and all facets.Install non factory kits to new cars. (i.e. Roof rack kits)

Repair cars and all facets.Install non factory kits to new cars.