-Open and maintain customer accounts by recording account information-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution-Maintain financial accounts by processing customer adjustments-Recommend potential products or services to management by collecting customer information and analyzing customer needs-Prepare product or service reports by collecting and analyzing customer information-Manage high volume of incoming calls-Performs daily routing of field service work orders using established workforce management system-Participate in feedback sessions with management to improve service level performance at customer sites-Make suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations-Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and management

-Provided customer assistance by responding to questions in an effective and positive manner-Served as an advocate of selling techniques to the customer by establishing good communication and assisting in the decision-making process-Demonstrated vast food and beverage knowledge with an ability to up sell to ensure guest satisfaction-Involved working with chemicals, heated equipment, steam and at other risk conditions-Maintained a clean work station including floors, work areas, equipment, walls, refrigerators, and restrooms-Assisted in daily food and beverage inventory management & control-Demonstrated great teamwork by cooperating with and assisting co-workers-Further developed my ability to handle multiple tasks quickly and efficiently due to high volume in a fast paced-environment

-Managed media marketing of all properties through SEO and social media ads-Transferred all paper files of clients to a web based CRM-Obtained information and public records about properties for sale-Designed professionally printed brochures -Ordered supplies, to prepare and distribute marketing materials-Studied to receive Federal NMLS license for lending-Learned the basics of Mortgage Loan Originating and Servicing-Received Certificate for 20 Hour National SAFE MLO

-Worked alongside a dedicated checkout team in order to empower the guests’ shopping experience through positive interaction, while utilizing attention to detail to effectively execute the checkout process-Used communication and problem-solving skills to encourage various offerings, benefits, and services-Ensured Customer Service as a top priority as it is one of our companies strongest motives-Made use of fashion expertise to personalize customer shopping experience -Utilized mobile and desktop Nordstrom Network devices to search for specific products

-Staged all vehicles to be professionally photographed-Utilized photography techniques to ensure quality photos were produced of all vehicles-Welcomed customers and introduced them to professionally trained salesmen -Received and directed customer phone calls

-Supervised Tracks to ensure the safety of customers-Assisted Customers in entering and exiting Go Karts-Started/Stopped Go Karts using a Pull-Start Engine-Taught younger children how to race and supervised their safety on the kids tracks-Closed and Cleared park at the end of the day-Monitored surveillance cameras to maintain visual security in hard to see areas on the tracks -Assisted Customers if an issue arose while utilizing Customer Service skills