 Administers work force scheduling and forecasting for the routes to meet business goals that is in a cost effective manner.  Sets performance expectations, standards and goals for all staff and holds teams accountable for meeting or exceeding quantitative and qualitative measures. Mentors and evaluates staff by tracking and creating individual development plans to achieve business objectives.  Manages communication with Contact Center, external departments and third parties to improve quality, minimize errors, track operative performance and limit liability.  Manages all financial aspects of the service center operation for profitable results including revenue attainment, cost control, and yield improvement.  Assist account managers in the identification, acquisition, and retention of customers. Working knowledge of preparing and implementing action plans to ensure planned productivity and service goals are achieved  Prepares and manage safety, security, and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines.  Submit various financial and operational reports and action plans as directed Preparation of management information from source data.  Producing monthly management accounts, budgets, forecasts & VAT returns, presenting monthly results, budget variances and ad-hoc analysis. Involved in Business Planning, P&L, Balance sheet & liquidity planning.

Administered and supervised safety program, safety and operations training and drug policy screeningDeveloped and analyzed statistical data and product specifications, established quality protocols, participated in quality training and safety programs, and developed procedures and reports to capture statistical dataDetermined where reductions in expenditures could be madeAnalyzed production trends and conducted extensive cost-benefit analysis of product enhancementsFollow up, support and resolve safety, environmental and regulatory issues as assigned by the CEO. Assist in supporting safety awareness and compliance, including assistance with Workers' Compensation and General Liability claim process.

 Demonstrated exceptional communication skills with all stakeholders within the organization, resolving conflicts, motivating and driving continuous improvement in day to day operations.  Acquired comprehensive knowledge of International Association of Machinist and Aerospace Workers, International Brotherhood of Electrical Workers, and 4 other collective bargaining agreements. Used this knowledge to assess, train and deploy a compliant workforce that exceeded expectations. Part of a project team that aided in developing new company software that will track fleet equipment around the country on when maintenances need to be performed. Team leader in developing and implementing a Work Practice Observation (WPO) safety program.

 Demonstrated detailed time management skills through proactive scheduling of major regional production teams. Redesigned regional railroad track elevation and degree of curvature for faster rail service, tested and implemented region wide "best practice" deployed nationwide.  Demonstrated effective planning and scheduling capability assuring quality and timely completion of all projects. Prepositioning of materials, combined with putting the right person on the right job assured team success.  Provided day to day supervision of Structures Engineering team providing regional support throughout the Northeast for rail, tie, switches/turnouts, drainage and bridge repair.

 Established and implemented "best practices" to reduce billable maintenance time by Union workforce by in excess of 20%. Reduced the amount of outside repair and overhaul of parts in excess of 35%, reducing downtime and total cost of ownership, to include motors, blowers, turbo, engine components, air equipment, traction motors, cooling system components. Increased use of the internal workforce and addition of 20 jobs to accomplish production requirements.  Utilized "root cause analysis" to determine source of team conflict, working one on one with team members to identify, address and resolve open issues impacting team performance. Generated an $11.3M reduction of cost by eliminating suppliers and addition of 6 new employees.