• Strong communication skills to efficiently respond to customer enquiries and complaints via phones, emails and live chat.• Composing professional and friendly emails to correspond with both customers and suppliers and excellent telephone manners.• Assisted customers with parcel tracking, payment issues and product information.

• Strong communication skills to efficiently respond to customer enquiries and complaints via phones, emails and live chat.• Assisted customers with parcel tracking, payment issues and product information.• Composing professional and friendly emails to correspond with both customers and suppliers and excellent telephone manners.• Trained new members of staff on company processes.• Employed teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidently delivering solutions and solving any problems.

• Efficient time keeping while baking off fresh products for busy periods of the work day while keeping on top of other responsibilities such as cleaning and serving customers.• Offering fast solutions such as swapping out products or offering free hot drinks to maintain customer’s satisfaction.