James Wright-Lee Email & Phone Number

Chicago, Illinois, United States

- Work alongside other CCs to accurately update existing support content, conduct large content initiatives and rollouts, and identify opportunities for content improvement.- Lead and take part in sprint sessions to correctly prioritize and track progress on various projects using the Scrum Jira model.- Create and maintain content within Salesforce, Confluence, and Google Suite environments.- Regularly operate within a team-based project management framework to convert complex… Show more - Work alongside other CCs to accurately update existing support content, conduct large content initiatives and rollouts, and identify opportunities for content improvement.- Lead and take part in sprint sessions to correctly prioritize and track progress on various projects using the Scrum Jira model.- Create and maintain content within Salesforce, Confluence, and Google Suite environments.- Regularly operate within a team-based project management framework to convert complex requests and information into simplified, user-friendly resources. Show less

Chicago, Illinois, United States

- Collaborated with fellow C360 Specialists and points of contact (POCs) to identify and address a variety of Support issues within the RAP line of business (LOB).- Worked with LOB leadership to review established support logic and both identify and facilitate potential improvements.- Communicated with the Ops Commander (OC) Team to identify and track emerging bugs and outages affecting riders.

Chicago, Illinois, United States

- Worked with other CSRs and various stakeholders to investigate service denial reports involving individuals with service animals and/or assistive devices and members of protected classes.- Conducted investigations into alleged denials of service by communicating with all involved parties via phone and in-app Support.- Used a Kanban Jira system to log and maintain case details for all investigations.

Knox College, 2 E. South Street, Galesburg, Il, 61401

I aided my supervising professor (Heather Hoffman; see link for details) with classroom duties such as grading, guiding study sessions, constructing lesson plans, and giving constructive feedback on student assignments. I also oversaw the maintenance and student use of an operant conditioning lab in which the students were attempting to teach a rat how to press a bar for a water reward. Additionally, I have experience addressing and treating said rats for minor illnesses such as cuts and/or… Show more I aided my supervising professor (Heather Hoffman; see link for details) with classroom duties such as grading, guiding study sessions, constructing lesson plans, and giving constructive feedback on student assignments. I also oversaw the maintenance and student use of an operant conditioning lab in which the students were attempting to teach a rat how to press a bar for a water reward. Additionally, I have experience addressing and treating said rats for minor illnesses such as cuts and/or infections. Show less

280 E. Losey Street, Galesburg, Il, 61401

I assisted Social Services staff in the assessment and maintenance of the mental health of patients. Day-to-day activities included conducting mental well-being assessments, observing resident care plan meetings, and shadowing facility employees of various professional backgrounds. I served on-site for a total of 70 hours over a period of 9 weeks.