Aaron Bratton Email & Phone Number

Greater Seattle Area

Everett, Wa

Manage supplier relations, oversee contract negotiation, award statements of work, and resolve nonperformance and noncompliance issues. Provide internal customer and supplier service. Mediates between supplier and production. Manages daily reporting and status updating activities. Leads weekly cost recovery status meetings. Lead contract negotiations. Process improvement

Woodinville, Wa

Manage thrift store operations and oversee store merchandising. Provide customer and donor service. Create sales floor planograms. Serve as the store’s Excel and data analysis expert. Use key performance indicators (KPI) to measure attainment of efficiency goals. Oversee loss prevention efforts. Recruit, train and schedule a team of 36 supervisors and store clerks; drive team member engagement, mediate conflict and provide coaching and role-playing opportunities to boost customer service… Show more Manage thrift store operations and oversee store merchandising. Provide customer and donor service. Create sales floor planograms. Serve as the store’s Excel and data analysis expert. Use key performance indicators (KPI) to measure attainment of efficiency goals. Oversee loss prevention efforts. Recruit, train and schedule a team of 36 supervisors and store clerks; drive team member engagement, mediate conflict and provide coaching and role-playing opportunities to boost customer service skills Promoted to direct an underperforming store with a high staff attrition rate and reduced turnover from 58% to zero in five months while leading the eight-store district in customer satisfaction scores; created team cohesion via a calm, friendly management style Show less

Scottsdale, Az

Created and managed vendor relationships for communications and entertainment services provider. Introduced process improvements to drive supply chain optimization. Monitored inventory use and location. Restructured order processing and built Excel spreadsheets to manage remote inventory. Created purchase orders on QuickBooks and managed customer contacts and contract labor scheduling with PeopleSoft CRM. Maintained supplier scorecards; addressed and resolved supply concerns. Streamlined… Show more Created and managed vendor relationships for communications and entertainment services provider. Introduced process improvements to drive supply chain optimization. Monitored inventory use and location. Restructured order processing and built Excel spreadsheets to manage remote inventory. Created purchase orders on QuickBooks and managed customer contacts and contract labor scheduling with PeopleSoft CRM. Maintained supplier scorecards; addressed and resolved supply concerns. Streamlined inventory procedures by increasing visibility into the supply chain process; redesigned inventory management systems, decreasing inventory holding costs by 45% Shrank inventory volume by implementing logistical efficiencies and replenishment strategies Identified waste reduction opportunities throughout the supply chain; communicated trade-offs and created a value stream map for the leadership team Show less

Managed purchasing, inventory and receiving activities for the café. Implemented supply chain processes to improve efficiency and performance. Forecast demand, analyzed inventory to increase turns and reduced waste, and negotiated prices with suppliers. Trained an employee team of 8. Designed operational process and capacity flexibility to double production Implemented an inventory control system that reduced spend by 20%; reduced waste and associated costs by analyzing product mix… Show more Managed purchasing, inventory and receiving activities for the café. Implemented supply chain processes to improve efficiency and performance. Forecast demand, analyzed inventory to increase turns and reduced waste, and negotiated prices with suppliers. Trained an employee team of 8. Designed operational process and capacity flexibility to double production Implemented an inventory control system that reduced spend by 20%; reduced waste and associated costs by analyzing product mix and operations Created an ethically sourced coffee program and developed a supplier selection criteria to drive quality and lower logistics costs Built an employee training program to ensure quality customer service, safety and efficiency Show less

Scottsdale, Az

Directed a team of up to eight baristas while managing sales and creating positive customer experiences. Trained partners and educated customers on the company’s sustainable coffee sourcing program

Served as the green coffee procurement and roasting expert while contributing to the café’s brand creation and community development. Defined the customer service model and created a barista training program. Traveled to Costa Rico and Guatemala to purchase ethically sourced coffee and created partnerships with green coffee plantations. Promoted company via guerilla marketing and social media marketing. Connected customers to the sociopolitical hardships of coffee growing and conveyed… Show more Served as the green coffee procurement and roasting expert while contributing to the café’s brand creation and community development. Defined the customer service model and created a barista training program. Traveled to Costa Rico and Guatemala to purchase ethically sourced coffee and created partnerships with green coffee plantations. Promoted company via guerilla marketing and social media marketing. Connected customers to the sociopolitical hardships of coffee growing and conveyed reasons for purchasing ethically sourced product, fostering relationships based on a sense of community Selected from 40 submissions for a second place win in Coffee Wars X, an international coffee roasting contest, and contributed to a Best of Silicon Valley Award and multiple Best of Mountain View Awards Reduced spend 14% via process improvements and waste reduction during coffee roasting production Show less

Bachelor Of Science (B.S.), Logistics, Materials, And Supply Chain Management

Graduated magma cum laude. Minor in Sustainability

Minor, Sustainability