James Buchanan Email and Phone Number
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Client Success at Medallia. Experience Management, ex-Salesforce and PROSCI Change Management qualified. Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
Medallia
View- Website:
- medallia.com
- Employees:
- 1
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Senior Client Success ManagerMedallia Aug 2023 - PresentPleasanton, California, UsSenior Client Success Manager in the Medallia Client Value organisation. Helping some of our largest Automotive customers see the return on their investment with Medallia.
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Senior Enterpise Account DirectorMedallia Oct 2022 - Sep 2023Pleasanton, California, UsExperienced Enterprise Account Director working with Medallia's Life Science and Manufacturing customers. Helping to unlock the value from their investment in Medallia and ensuring Medallia evolves to meet their strategic objectives and initiatives.
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Senior Manager, Customer SuccessMedallia May 2022 - Oct 2022Pleasanton, California, UsEnterprise Customer Success Manager across Retail, Public Sector, Auto & FINS in the UK.
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Customer Success ManagerMedallia Jan 2021 - May 2022Pleasanton, California, Us
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High Touch Success ManagerSalesforce Aug 2019 - Jan 2021San Francisco, California, UsResponsible for ensuring the success of Salesforce's enterprise customers. I bring Salesforce's best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater value and alignment between Salesforce and the customer. A trusted advisor to our largest customers in the Business Service and Travel, Transport and Hospitality industries, orchestrating our success services and providing best practices in areas such as Adoption, Business Metrics and Feature Usage. -
Associate Customer Success ManagerSalesforce Sep 2017 - Aug 2019San Francisco, California, Us
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Ui, Ux And QatSports Interactive Jul 2016 - Aug 2017Stratford, London, GbQuality Assurance, Testing and Customer Service with a focus on UI and UX for Sports Interactive, the producers of the number one football management simulation series: Football Manager.
James Buchanan Skills
James Buchanan Education Details
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University Of LeedsInternational Relations And Politics Of The Middle East -
University Of YorkPolitics
Frequently Asked Questions about James Buchanan
What company does James Buchanan work for?
James Buchanan works for Medallia
What is James Buchanan's role at the current company?
James Buchanan's current role is Client Success Medallia | Customer and Employee Experience.
What is James Buchanan's email address?
James Buchanan's email address is ja****@****ail.com
What is James Buchanan's direct phone number?
James Buchanan's direct phone number is +141590*****
What schools did James Buchanan attend?
James Buchanan attended University Of Leeds, University Of York.
What are some of James Buchanan's interests?
James Buchanan has interest in Drumming, Rugby, Weight Training, Politics, Sport, Civil Rights And Social Action, Human Rights, Politics Of The Middle East And Islam, Charity Work.
What skills is James Buchanan known for?
James Buchanan has skills like Teamwork, Politics, Microsoft Office, International Relations, Analysis, Management, Communication, Microsoft Excel, Mac Os, Microsoft Word, Rugby Union, Drums.
Who are James Buchanan's colleagues?
James Buchanan's colleagues are Raj Chaudhray, David Zukof, Yusuke Utsumi, Laurie Koenig, Courtney Heinbach, Kriti Shaw, Cindy Lynes.
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