Responsible for providing support and customer service to all employees, managers and all other teams required by Human Resources. Provide full service for all employees on all matters to include basic questions concerning benefits (medical, dental, vision, HSA, FSA, Retirement and etc), expense reports, PTO, compensation and etc.• Monitor all questions on Human Resource Service Ticketing system (KACE) daily to recommend best possible solutions to meet expectations.• Maintains information systems, prepares appropriate documentation, and processes necessary paperwork.• Communicate updates to employees’ profile and facilitate inquiries requiring technical knowledge that involves other departments.• Collaborate with other Human Resource Specialist and HR leadership on new and current programs.

Provide HR support to over 1500 military personnel for the 482d Fighter Wing. Serving all units of Homestead Air Reserve Base. Update military personnel data system records. Advised personnel follow-on all organizational policies and procedures.• Prepared and processed assignments, promotions, performance evaluations, identification cards, separations, retirements, benefits, retention, recognition programs, and retraining efforts for senior leaders• Tracked and managed Air Force retention programs, assisted military personnel in making career decisions, and advised airmen on personnel issues and benefit programs.• Interviewed and counseled airmen personnel on reenlistment opportunities based on their career interests, skills, and qualifications.• Guided airmen on how to use web-based applications for self-service actions such as pulling up reports on their fitness scores, immunizations, and performance evaluations.

Accountable for food service activities, lodging, fitness / sports programs, mortuary affairs programs, special ceremonial teams, and deployment readiness programs. Oversaw a team responsible for preparing meals for 5,000+ personnel.• Planned and coordinated personnel schedules, training and manpower requirements in support of food service operations, while ensuring compliance with service standards and guidelines.• Exceeded and/or met unit goals / requirements by tracking and managing more than $25,000 in unit inventory that included maintaining 10% of storage for all equipment, supplies and furniture of dining facilities.• Developed and implemented plans to ensure effective food service programs to support customers improve proper nutrition and promote the health to meet Air Force Fit to Fight standards.•Drive customer service excellence and sales; prepare, serve, bake, and deliver consistent food safety training to prevent cross-contamination and basic food safety for all guest and employees. •Utilize knowledge of hospitality management practices and procedures to answer questions, resolve issues and properly train personnel.•Engage participants and monitor outdoor recreations to foster physical fitness; develop plans to improve programs, set short- and long-term program goals, help customers adjust to active lifestyles, and motivate customers to promote health and physical fitness

Work with physicians to facilitate treatment prescribing patients’ for orthotic or prosthetic needs. Issue, track, and report on prosthetic items and inventory. Review requests prior to purchasing items and equipment. Review health records and claim files to determine veteran’s eligibility and entitlement.• Evaluated and ensured documentation provided by the treating physician justified the issuance of equipment, while complying with medical center standards and guidelines.• Advised veterans, family members or other representatives on equipment safety, maintenance, and procedures to repair orthotics or prosthetics as well as his/her appellate rights in the event of an unfavorable decision.• Successfully resolved vendor discrepancies by reviewing records, service delivery issues, and reconciling invoices.• Partnered with physical medicine / rehabilitation services, audiology, and podiatry departments to determine the availability, selection, and acquisition of prosthetics devices and services.

•Managed payroll operations for 300+ employees; ensured technical accuracy of all time. Reviewed, computed, and processed a variety of non-routine manual pay adjustment documents. Responded to pay and leave inquiries and provided technical assistance to timekeepers on processing leave and pay corrections.•Maintained professionalism and provided assistance to staff and customers. Assisted and answered questions pertaining to any timekeeping/payroll matters using available reference materials.•Researched and responded to recurring or one-time inquiries verbally or in writing from employees concerning all payroll issues and matters. Resolved individual questions regarding different types of pay, leave balances, and various deductions.