James Aggrey Email & Phone Number

United States

United States

▪ Directed transition from majority Windows to Apple-based workforce, including implementing zero-touch onboarding for new employees and computer refresh.▪ Remotely migrated workforce from on premise Active Directory to JumpCloud cloud based directory & device management platform, including ongoing administration of IdP, SSO, and MDM capabilities of the JumpCloud platform.▪ Provide solutions and support via the Google Workspace environment as it relates to the company’s communication and identity management infrastructure.▪ Remotely migrated phone system from RingCentral to Dialpad, including call center setup and monitoring QoS metrics.▪ Manage cloud based Cisco Meraki wireless networks in both office locations including one international location.▪ Implement company-wide antivirus & encryption software to aid in maintaining SOC II Type II Compliance using Sophos Central.▪ Provide design/engineering/project leadership on new/upgraded collaboration projects.▪ Provide/lead engineering and technical input to create, maintain, and implement collaboration engineering standards.▪ Participate in projects as the collaboration team’s SME and help incorporate the team’s strategies and design concepts into projects

Miami/Fort Lauderdale Area

▪ Manage Google G-Suite cloud based email and online office collaboration tool, including implementing 3rd party backup system for redundancy to protect from ransomware.▪ Migrated phone system from local IP phone carrier to RingCentral, then later to Dialpad, including call center setup and monitoring QoS metrics.▪ Implement company-wide antivirus & data encryption software to aid in maintaining SOC I Compliance using Sophos Central.▪ Implemented computer refresh and recycling/purchase program.▪ Assist in ZenDesk and Harvest time tracker administration.▪ Manage two locations including one international location.▪ Delegate tasks to other team members, utilizing their strengths in order to solve problems quickly and efficiently.▪ Train employees on new processes as they’re developed.▪ Maintenance of user accounts, security permissions, network connectivity, servers, and LAN configuration.▪ Provide effective, interpersonal customer service, computer and network support in a multiplatform environment.

▪ Implemented a backup solution to aid in data duplication and restoration across our network.▪ Tested and implemented data encryption software for laptops in order to protect data from being compromised in the event of theft.▪Provided support for SIP-compatible videoconferencing equipment as well as audio/visual equipment.▪Supervised and assigned tasks to student workers; aided them in development of their troubleshooting skills and managing the tasks assigned to them.▪Maintain management tools for virus and security patch deployment.▪Configured different mobile solutions to be integrated with on campus email.▪Maintenance of user accounts, security permissions, network connectivity, servers, and LAN configuration.▪Provide effective, interpersonal customer service, computer and network support in a multiplatform environment for faculty and staff.

Washington D.C. Metro Area