James Law Email & Phone Number

Tewkesbury, Gb

Tewkesbury, Gb

Warrington, England, United Kingdom

 Responsible for overseeing the management of a designated portfolio of client relationships, performance, and communication within the core strategic account base - UK and Europe Leading the way for account management through the delivery of focussed strategic plans, developed and realised in partnership with our customers objectives and long term road map My primary focus is to build and maintain close strategic relationships (C-Suite) through business growth identification, innovation, cost reduction and value add initiatives, managing cost evaluation, business analytics and partnership strategic planning. Enable the promotion and delivery of exceptional deliverables - growth, cost avoidance and reduction to ensure ongoing client retention

 Ownership for the commercial strategy and overall delivery of RS's integrated supply capability in the MRO (Maintenance, Repair and Operations) field, across a designated strategic client portfolio in UK and Europe. In partnership, developing high impact initiatives, and driving the delivery of reduction of costs in indirect materials. Accountable for strategy, contract and commercial arrangements associated to the delivery of all Client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Effectively supporting and optimizing a team of Client Relationship Executives and Engineering Stores personnel to deliver on key performance initiatives and objectives.  Recruitment and succession planning of direct and indirect headcount, UK and Europe.

Chester, United Kingdom

 Developed the commercial growth strategy for the company’s key account mid-market corporate segment. Implemented a sales growth strategy to target existing high growth accounts and strategically identified prospects. Secured key account renewals including significant corporate "logo" brands. Tailored approaches to customers at the strategic level to deliver innovative, unique key account experience. Fostered close working relationships with key account colleagues to identify solution and product gaps.  Maintained strong working relationships with the executive leadership team and business unit directors to scope and implement a mid-market growth segment for the company, with employees 300-5000 with annual turnover typically exceeding £50 million.  Identified commercial opportunities by developing smaller accounts targeted as high growth potential, with consideration of account routes to market, buying trends and sales/purchasing cycles.

Warwick, United Kingdom. Cv34 6Ag

 Led the EMEA OES team operating remotely across Europe, monitored performance and ensured the delivery of annual targets relating to revenue, operating income, past model pricing and service expansion opportunities. Delivered pre-defined customer contracts and ensured an annual revenue performance of $65 Million. Represented OES team within the regional EMEA organisation and EMEA executive leadership team. Introduced an operating income improvement initiative that delivered a 4.0% growth by year end 2018. Implemented process improvements that supported operational efficiency in revenue/OI recognition processes, receivable payments, customer delivery performance and product lifecycle milestones. Conducted a comprehensive strategic assessment of key customer contractual terms and identified improvements to enhance both product and service offerings.

Milton Park, Abingdon, Oxfordshire Ox14 4Sh

 Successfully led a developed the recruitment services division of the business, comprising two business units and represented both units as part of the UK senior leadership team. Launched to market a healthcare recruitment business with performance capabilities that supplied both on and off clinical framework (LPP/CPP approved Aug 16). Utilised social media to promote the brand resulting in improved customer and brand perceptions. Delivered operational CRM process improvements (Salesforce.com), developed/launched new product strategies to existing customer channels and improved user experience as well as the continuity of service provision.

Gloucester, England, United Kingdom

 Provided first and second line management to teams across multiple locations with full responsibility P&L, budget and target forecasting along with CRM performance analysis. Managed multiple key contracts with individual value ranging from £50K to £1M per annum. Delivered training, mentoring and succession planning, mapped trends and developed/implemented action plans to improve performance resulting in c.12 people appointed into higher positions.

Gloucester, England, United Kingdom

• Responsibility for multi-site management of 3 to 4 varying office locations across the UK with a revenue contribution circa £3 Million.• Managed key accounts values ranging between £30 and £700K per annum.

Birmingham, United Kingdom

Birmingham, United Kingdom

Brisbane, Australia

Coventry, United Kingdom

National Certificate In Business And Finance

Education record