James Aldren

James Aldren Email and Phone Number

Helping airports to drive conversion and increase non-aeronautical revenues with a best-in-class e-commerce platform. @ AeroParker
manchester, manchester, united kingdom
James Aldren's Location
Stockport, England, United Kingdom, United Kingdom
James Aldren's Contact Details

James Aldren personal email

n/a
About James Aldren

A driven, strategic client success and account manager with a wealth of experience in partnering with some of Europe's largest brands and retailers. Passionate about helping businesses to deliver world-class customer experiences.

James Aldren's Current Company Details
AeroParker

Aeroparker

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Helping airports to drive conversion and increase non-aeronautical revenues with a best-in-class e-commerce platform.
manchester, manchester, united kingdom
Website:
aeroparker.com
Employees:
16
James Aldren Work Experience Details
  • Aeroparker
    Customer Success Director
    Aeroparker Jan 2022 - Present
    Stockport, England, United Kingdom
    • Leading the Customer Success team to drive retention and growth of AeroParker customers across the UK, Europe and US• Ensuring successful delivery and integration of AeroParker into customer systems• Coordinating RFP's and pitches to prospective AeroParker customers• Conducting demonstrations and product training to prospective and existing customers• Driving commercial strategy of AeroParker's downtown solution, MetroParker
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  • Aeroparker
    Customer Success Manager
    Aeroparker Apr 2019 - Jan 2022
    Stockport, United Kingdom
    • Driving satisfaction of AeroParker customers across the UK, Europe and US through strategic support and consultancy• Overseeing the delivery and integration of AeroParker into customer systems• Delivering demonstrations and product training to prospective and existing customers• Supporting with RFP's and pitches to prospective AeroParker customers
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  • Intilery
    Client Success Manager
    Intilery Sep 2018 - Mar 2019
    Chester, United Kingdom
    • Establishing a trusted/strategic advisor relationship at all levels to drive continued value of Intilery products and services• Assisting clients with the formulation of marketing strategies and campaigns which are aligned to the objectives of their overall strategy• Creating and delivering monthly reports to highlight customer successes and providing on-going recommendations for further optimisation• Ensuring clients are aware of all Intilery features and how to get the most from the software
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  • Hopewiser
    Account Development Manager
    Hopewiser Aug 2017 - Aug 2018
    Altrincham
    • Maintaining strong client relationships with a wide portfolio of clients across multiple sectors• Delivering client revenue growth against a strategic sales plan and set KPIs• Supporting clients with product training on new and relevant Hopewiser solutions• Liaising with internal teams to be the voice of the customer and ensure the longevity of client relationships
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  • Market Force Information
    Key Account Manager
    Market Force Information Jul 2016 - Jul 2017
    Milton Keynes, United Kingdom
    Managing a portfolio of key accounts, looking after some of Europe’s largest and most significant brandsDriving client retention and growth through customer insight delivery and strategic partnership Engaging with key business stakeholders from the shop floor to the board roomPursuing new business opportunities through inbound enquiries and client leadsTracking and controlling programme revenue and profitability against measured forecasts
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  • Market Force Information
    Account Manager
    Market Force Information Nov 2015 - Jul 2016
    Milton Keynes, United Kingdom
    Working with a wide portfolio of clients, with a key focus on programme profitability and retentionDelivered high-impact customer insight presentations using customer experience and customer survey data Conducted regular meetings with clients at all strategic levels Worked closely with wider areas of the business to ensure successful delivery Closely monitored revenue and profitability against measured forecasts
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  • Market Force Information
    Project Coordinator
    Market Force Information Apr 2013 - Nov 2015
    Milton Keynes, England
    Working closely with the New Business team to develop pre-pitch programmes, trials and launches of new projects for both new and existing clients’.Ensure that new projects are on-boarded successfully and within the agreed project timeline.Create questionnaires, assignment instructions, executive summary presentations and a brand identity (liaising with Marketing, I.T and external design agency) for all new projects.Work closely with other areas of the business to provide a full understanding of the objectives of each programme, and ensure successful delivery.
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  • Market Force Information
    Client Support Executive
    Market Force Information Jul 2010 - Apr 2013
    Milton Keynes, United Kingdom
    Liaise with clients on a day to day basis via telephone, email and face to face.Ensure all documentation and data relating to customer experience visits, compliance visits and survey set-ups is accurate, up to date and reflects the clients’ objectives. Provide accurate and concise communications with internal teams to ensure the clients’ objectives are met.
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  • Retail Eyes
    Consumer Panel Co-Ordinator
    Retail Eyes Jan 2010 - Jul 2010
    Milton Keynes, United Kingdom
    Implemented both general and targeted recruitment drives of Mystery Shoppers.Worked with internal teams to highlight and develop any additional revenues that may prove available from the use of the consumer panel.Utilise Google Analytics to monitor visitor traffic and improve SEO.Prioritise and manage project workloads in line with internal and external deadlines.
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  • Retail Eyes
    Key Client Coordinator
    Retail Eyes Feb 2008 - Jan 2010
    Milton Keynes, United Kingdom
    Ensured successful completion of all client projects in line with weekly/monthly/quarterly programmes Proofread and quality checked reports before delivery to client
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  • Sold Out Trainers
    Administrator
    Sold Out Trainers Feb 2007 - Feb 2008
    Milton Keynes, United Kingdom
    Create and proofread training manuals/scenarios and edit using PDF Editor.Compile training packs and send to clients in a timely manner.Liaise with training representatives and manage schedules.General admin duties.

James Aldren Skills

Account Management Analytics Social Media Customer Experience Market Research Marketing Research Online Advertising Customer Satisfaction Online Marketing Time Management Customer Insight Public Relations Brand Loyalty Leadership Crm Customer Service Project Management Management

Frequently Asked Questions about James Aldren

What company does James Aldren work for?

James Aldren works for Aeroparker

What is James Aldren's role at the current company?

James Aldren's current role is Helping airports to drive conversion and increase non-aeronautical revenues with a best-in-class e-commerce platform..

What is James Aldren's email address?

James Aldren's email address is ja****@****msn.com

What skills is James Aldren known for?

James Aldren has skills like Account Management, Analytics, Social Media, Customer Experience, Market Research, Marketing Research, Online Advertising, Customer Satisfaction, Online Marketing, Time Management, Customer Insight, Public Relations.

Who are James Aldren's colleagues?

James Aldren's colleagues are Richard C., Ellis Graham, Alexandru Apetri, Jon Keefe, Mateusz Golebiowski, Tilak Patel, Patricia Barbosa.

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