James Walker Email & Phone Number

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

Team management (platinum) of dedicated Application Developers, technical Software Support Agents, QA Engineers, and Project Managers who are responsible for responding to and resolving customer support issues and completing set custom projects involving MRI Software modules. Team measurement against established benchmarks, ensuring all client interactions are handled in an efficient and quality focused manner. Providing direction, coaching and feedback to improve Lead, Agent & Developer performance. Conduct regularly scheduled team and one-on-one meetings with direct reports to address issues, provide updates on goal tracking (KPI's), and give direction regarding company and department policies and procedures.Develop and implement tactical plans for achieving strategic initiatives. Perform monthly case quality audits. Evaluate and provide mid-year and end of year performance reviews.Management of weekly, monthly, and annual client requirements; set processes, recovery tests, audit responses, support metric reporting, and clients visits.Other duties including; conference organization and content generation; implementation, configuring, and ongoing management of the business's contact center software including set-up maintenance of MRI's company acquisitions (global); other ad-hoc responsibilities as assigned.

Cleveland/Akron, Ohio Area

Brandmuscle is invested in providing software and solutions to ensure your business takes full control of it's marketing delivery. Your brand and the way it is presented are core to ensure messaging is on point and in focus. A clients brand is more than just a badge. My role is focused on providing our clients with the very best solutions to ensure that their delivery to market hits the mark each and every time. Leading a team of talented 6 account management professionals ranging from Senior to associate level in servicing 12 key company accounts. Busy days spent ensuring that only the very best service is offered to valuable clients to taking care of their local advertising needs; key account management; relationship growth; forecast planning; resource management; strategic foresight.

Cleveland/Akron, Ohio Area

My work completed for KnowBase is on a part-time supplementary basis.Generate and update website graphic contentCreate storyboards and provide creative direction for the development team to program flash learning modules Develop creative user interface designs for client dashboardsAd-hoc generation of other graphic elements including; company identity, stationary, microsite content, PDF learning one sheets and so onCreation of graphics for email blasts and deploying mail outs to dedicated databases

Tribe Marketing is a leading UK experiential agency.Tribe focus on creating meaningful engagement for valuable clients in bringing new products to market or bolstering the popularity of existing brands.My role focused on providing expert advice, intelligent suggestions, creative problem solving, honed field experience, astute financial management, and a host of other intangible qualities (star dust) in order to dazzle clients and over deliver on investment.In particular my skill set of managing budgets, and articulate production & design knowledge was utilized to a great extent during my time at Tribe.

Ignite live and breath experiential event entertainment....and they are good at it..very good.I was brought into to specifically work on the Men's World Tour Finals (Tennis) at the O2 in London, UK.My role was to work on the design & production elements necessary to construct and manage this large scale event at this preeminent London location. Pre-dominantly I was required to work on the VIP section of the event; managing suppliers, creative teams, venue management, guest and client relations.

MASH are a focused group of marketing implementation specialists. Their forte is servicing experiential projects with intelligent personnel solutions and other creative services to make good campaigns great.My time at MASH was spent managing client accounts & creative production at a senior level, directing and mentoring the account team, and bring insight and experience to a company on the move.Daily tasks included project managing and resourcing large campaigns, managing team work loads, assessing the work place functions and systems, and contributing to company growth by building a solid company backbone.

RPM are experiential marketing. They are a full service agency that produce brilliant, insightful campaigns. Their reputation for commitment and quality is well recognized and documented.The focus on my role was on delivery. Working with staffing, production, and account teams my impact was to ensure we were well resourced on campaigns. This led to expanded our services onto the Continent where I was tasked with sourcing and vetting partner agencies in 6 European cities.I trained, mentored, and guided both promotional and sales teams on consumer engagement and provided strategic direction and implementation.

Kumari International offers clients a professional cache of marketing strategy, supply of intelligent personnel and production services for corporate events & campaigns.I worked with Kumari's select clients to project manage over 60 major events and campaigns on a National basis. My focus was on coordinating assignments with Event Managers, Producers, Marketing & PR professionals.I provided expert knowledge in creative services, production development, personnel recruitment and training, generation of marketing collateral, and budget management.

Bladen Taylor are a well established multi-site recruitment firm that sources sales professionals.As a Senior Consultant I delivered quality, vetted sales professionals to established well recognized employers. My key achievements in this role were;- Achievement of my monthly targets of $30K and above consistently - Built own customer base with 30% repeat business - Achieved daily cold-call rate of 80 calls per day - Coaching and mentoring of junior consultants; training them in prospecting pitch, research techniques, and achievement of sales targets

• Lectured Industrial Design students in Computer Aided Design (CAD) and Design Principles• Course delivery, one-to-one tuition and counseling• Review applications and award of course scholarships• Develop all course material including module content, course hand-out and practical examples • Mark and grade all course work. Working with other course lecturers to maintain standards in overall course structure and student performance • Submit all performance reviews to head of faculty • Involvement and contribution to faculty department meetings and development of course structure