James Andre, Mba, Mpm, Pmp, Csm Email & Phone Number

Chicago, Il, Us

Tampa, Florida, Us

Manage international telecom projects for the company.

Chicago, Illinois, Us

As member of Enterprise Program Management Office, I lead telecom projects from engineering and IT perspective. Manage project integration, scope, time, costs, and quality along with risks, issues, and statuses. Lead a cross-functional team and engage stakeholders from diverse functional areas of the enterprise. Completed engineering track for $2.4M, 8-month Mid Band Commercialization program to execute organized launch of Mid Band spectrum for home internet (HI) and mobility. 5G network includes 10 states, covering up to 1M households. Directed a 7-month project for soft launch of new 5G home internet service in Appleton, WI utilizing Citizens Broadband Radio Service (CBRS). Commercializing CBRS allowed the company to sell HI services as an alternative in areas with coverage gaps. Delivered 6-month project to implement geo-redundancy failover functionality between 2 Short Messaging Service Centers located in national data centers, which prevents customer messages from being lost/delayed during disaster recovery events.

Columbia, Maryland, Us

Consortium works directly with Blue Cross Blue Shield Association in augmenting their sales and retention of their national account business by utilizing tools, data, and analytics. As a mid-level program manager, I manage several internal projects, reporting weekly status to directors. For new projects, I conduct project planning, resource management, hands-on guidance, and reporting. I also act as a project facilitator who can look at the bigger picture and force the conversation at the onset of the project. Uses a detailed framework to meet timelines and ensure success. Help procure and bring in resource management. Work with business executives, functional product owners, and Enterprise IT teams within the company.

North Chicago, Illinois, Us

Retained to lead software development projects and maintain a portfolio of projects for the Software Lifecycle Delivery Service (SDS) group within Business Technology Services (BTS). Work closely with global business affiliates to develop project plans for application changes and manage full execution of the plans with business system consultants, technical writers, and software quality assurance engineers. * Successfully completed over 60 projects involving new medical system implementations, upgrades, decommissions, and remediations.* Improved SDS project portfolio tracking and reporting for BTS management. Reduced average project cycle time by 25%.

Chicago, Illinois, Us

Engaged to direct engineering and network operations projects for Security, Analytics, Automation, and Applications Department. Subsequently engaged to manage time-critical enterprise projects for the Information Systems (IS) PMO including new application development initiatives using Agile delivery. Managed large cross-functional teams for both IS and Engineering organizations. - As Senior Technical Project Manager:Managed multiple overlapping engineering and network operations projects, for Security, Analytics, Automation and Applications organization, including: An 11-month, $950K performance monitoring tools consolidation program to reduce dependency on high-cost legacy platform systems. Migrated Optima LTE RAN and SevOne IP Network performance systems to Teoco’s Helix platform for monitoring and metrics reporting. Reduced overall operational costs by $5M over 3 year period.A 9-month, $1.2M system upgrade project for Nokia Networks NetAct operations support system. Included installation and configuration of hardware for lab and production environments.A 3-month work force management project that eliminated time consuming scheduling by saving up to 1,500 minutes per day for network field management.Also, completed planning phase for 8-month, $300K project to evaluate company’s cellular network based on National Institute of Technology’s Cyber Security Framework. Managed Service Monitoring Agreements process to deliver technical capability for monitoring and measuring key performance indicators and report performance statistics across cellular network by the equipment owners.- As Senior Information Technology Project Manager Managed delivery of IS solution for FCC-mandated $800K Robocall Blocking Service project for 2.5M customers. Provided end-to-end oversight of IS analysis, development, testing, deployment and post support resources, collaborating with Enterprise Program Management, Engineering, and Business Sponsor stakeholders.

Chicago, Illinois, Us

Worked with Program Manager, Product Manager and members of the technology & operations group to expand their CD portfolio to be competitive in the marketplace. Specifically, I managed a $1.9M, 10-month project to develop 3 new Certificate of Deposits products to capitalize on the rising interest rates marketplace with projected annual sales of $700M for full footprint launch in all U.S branch offices. Directed all change management activities including branch training, directives and procedures, salesforce effectiveness, client contact center, legal and compliance, online banking and digital marketing.

Led 2 major projects for IMS. The first was to build a new e-commerce site named Wellsware for Wells Fargo Bank. Website was based on NOP Commerce open source solution and customized only by plug-in programs developed by IMS. The website was used by customer for procurement, fulfillment, and distribution of their branded merchandising materials. Additionally, I restarted and led a dormant 4-month project to implement Autotask IT Business Management solution (a cloud based professional services automation platform) to optimize IMS’s IT service support operation.

Woonsocket, Ri, Us

CVS Health embarked on a corporate IT security program to encrypt all sensitive private information used in both Pharmacy Benefit Management and Retail environments. As a Sr. Project Manager, I led all early planning and discovery phases in their Adjudication PMO office for a $2M project to encrypt sensitive private information on all corporate endpoint devices. At the conclusion of my 4 month assignment, I delivered a fully designed project that was approved and funded with all necessary resources, and a complete 9 month delivery plan.

North Chicago, Illinois, Us

I managed various IT Operations Support projects for the company's Regulatory Affairs, R&D Quality and Medical Safety groups. I implemented a $100K project with a vendor to establish baseline metrics, measure performance variances quarterly with detailed reports, and address unplanned performance events with Regulatory, Quality, Safety (RQS) IT applications. It gave IT greater visibility on application performance allowing support teams to fix issues up to 70% quicker and save 30% on IT capital costs. Within RQS IT, a web-based migration utility program was commonly used to import electronic submission documents into eDocs and create scan requests. However, software changes were required to fix major defects and provide new enhancements. I managed a eight-member team utilizing a Waterfall SDLC methodology for the project. After successful testing and deployment, users experienced more efficient use of the migration tool with greater system reliability.Citrix Receiver Client is utilized within RQS IT to deliver virtualized desktops and applications when used with regulatory and safety systems (Aegis, eDocs and GLS. I managed a 6-month, ten-person project to upgrade RQS IT workstations to the current Receiver Client version 4.1. Project was completed on time and within budget, with no major disruptions to daily operations.

London, Gb

I managed divestiture projects related to sale of HSBC’s U.S. credit card and private label business to Capital One Financial. Projects included separation of systems and functions to comply with federal regulations and legal requirements.I led an 8-month, 15-person, cross functional project to exit Capital One secured credit card portfolios and close all related HSBC bank deposit accounts. Unsecured over 50K credit cards with minimal impact to customer experience. I managed Service Delivery project to migrate back office operations from Capital One Financial Bank's WHIRL system to HSBC’s third party processor First Data's back office services. Ensured all customer support processes, functions, workflows, and systems converted over successfully. I managed a $200K project to convert merchant Helzberg Diamonds Jeweler to new point of sale and authorization platform by Micros Retail. I migrated 235 stores with minimal disruption to day-to-day customer transaction processing. I conducted a fraud based project to rebrand RSA’s Adaptive Authentication for eCommerce website with HSBC logo branding.

Dallas, Tx, Us

I directed the execution and successful completion of telephony system improvement projects within corporate Enterprise IT PMO that dramatically improved call center productivity and order cycle time. I supported Center of Excellence Activation and Provisioning projects. I managed all aspects of project life cycle using IT Unified Process (ITUP) - PRISM methodology.I delivered $1.2M in annualized headcount avoidance cost savings after leading a $900K, 10-month project to improve work center productivity in the ordering, activation, and provisioning of business voice-over-IP (BVoIP) services.I implemented $1.5M, 9-month project to decouple and migrate Integrated Order List application from its End-to-End Flow Thru Management System to a new data center for future growth in ordering and provisioning systems.

Dallas, Tx, Us

The Lightspeed Program was AT&T’s initiative to provide Voice over IP, enhanced broadband video services, and high-speed internet services to the consumer market over a new fiber optics network. I managed the successful deployment of a major software upgrade for the Service Delivery Platform (SDP) application, coordinating the work of up to 40 cross functional team members. Improved service provisioning, ordering, and activation capabilities for SDP. AT&T’s Express Waterfall software development methodology was utilized.

Deerfield, Illinois, Us

Working within the company's Fenwal Transfusion Therapies Division, I managed a $1.5M software upgrade project for a sophisticated medical device called Amicus Separator, a self-contained, automatic, continuous –flow centrifugal device that separates blood into various components for collection and storage purposes. The purpose of the project was to deliver key platelet procedure enhancements and update the user interface to improve process flow and drive consistency among Fenwal devices. This project was expected to vastly improve the quality and efficiency of the Amicus medical device during patient studies. For example, more than 80 GUI user interfaces were updated and improved process flow on blood collection by 15%. I also coordinated continual progress on related $800K Amicus Platelet Additive Solution project to extend storage of platelets for 7 days and reduce the amount of required human plasma.

Dallas, Tx, Us

Led various telephony system improvement projects for PMO office within company's Network Software Solutions organization.I implemented $500K software enhancement project for a Distributed Work Manager system, automating various work functions to improve dispatch center operations and work flow processes by 20% in 13 states. I deployed a $300K Query-Verify-Fix SMART Tool application project to allow technicians perform real-time maintenance of feature translations directly with switch, improving overall repair assurance process with more accurate customer billing, service ordering, and central office switch information.

Chicago, Illinois, Us

I supervised projects for the Transition Services Group within the company's Financial Process Outsourcing Division. Focused on improving the quality and delivery of firm's outsourced accounting functions provided to franchise owners primarily in the restaurant industry.I improved the retail accounting services to franchise operators with the completion of a $600K project to enhance company’s internal Great Plains financial system. Updated data warehousing and business intelligence functionality. I enhanced company's network security with installation of Citrix Metaframe Security Access Manager product.I improved the sales support functions with the implementation of a new contact management system (ACT 2005 for Workgroups) for the sales development group.

Woonsocket, Ri, Us

I managed pharmacy system projects for various Product Managers within corporate Product Development Group. I led a project to implement an Employee Participation Information Center, an intranet-based expertise and community self-help management system to facilitate and improve exchange of information among company employees. Other projects involved the implementation of new customer benefits including real-time substantiation service for debit card programs and an ePrescribing pilot program to accept electronic faxes from physician point-of-care applications. This increased incremental revenue of $800K for first year.

Master Of Business Administration (M.B.A.), Management Information Systems And Services

Master’S Degree, Project Management

Bachelor Of Science (Bs), Accounting