Jim Hart Email & Phone Number

Jacksonville, Florida Area

• Individually responsible for resolution of product issues submitted by Advent's clients via incoming phone call or Salesforce web case through research and testing.
• Case work subjects include UNIX/Linux testing, SQL-CLR, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), application performance, Geneva Workflow Manager, and importing and extracting data.
• Wrote and edited Knowledge Base articles detailing issues and resolutions to cases for the… Show more
• Wrote and edited Knowledge Base articles detailing issues and resolutions to cases for the benefit of team members.
• Completing Red Hat Enterprise Linux course provided by Red Hat, Inc.
• Promoted to Client Support Senior Specialist in January, 2017. Show less

Jacksonville, Florida Area

• Individually responsible for resolution of product issues submitted by Advent's clients via incoming phone call or Salesforce web case through research and testing.
• Case work subjects include Microsoft SQL testing, APX Packager (automated reporting), scheduled tasks via Microsoft Task Scheduler and Visualcron, Advent OnDemand, Citrix, server configuration, and the web browser.
• Presented case studies addressing prior client issues, steps taken in testing… Show more
• Presented case studies addressing prior client issues, steps taken in testing, and final resolution.
• Wrote and edited Knowledge Base articles detailing issues and resolutions to cases for the benefit of team members.
• Internally certified on Performance, Automation, Networking I & II, and Microsoft SQL I & II courses.

Jacksonville, Florida Area

• Prepared daily workloads and coordinated the daily allocation of work for staff.
• Motivated the team to achieve high standards and meet KPI and SLA targets.
• First point of escalation for resolving both internal and external issues team members were experiencing.
• Responsible for hiring decisions on behalf of the Secured Room.
• Mentored junior and new staff.
• Provided honest and accurate information on individual performance through monthly evaluation… Show more

Jacksonville, Florida Area

• Lone member of the Secured Room Services team who is fully cross-trained on all functions, including the daily picklist, monthly Global Reconciliation, Security Disposition, and Docsmart.
• Printed and mailed new certificates on a daily basis, using both physical and virtual inventory.
• Responsible for the monthly Global Reconciliation process, requiring extensive contact with Client Service Administrators to ensure that the proper Global Notes were received by the Secured… Show more
• Responsible for the monthly Global Reconciliation process, requiring extensive contact with Client Service Administrators to ensure that the proper Global Notes were received by the Secured Room.
• Pulled and destroyed Cedefast Global Notes monthly as directed by Client Services.
• Sorted and ticketed the twice daily mail, ensuring all live certificates were ticketed and delivered to the correct department.

Jacksonville, Florida Area

• Cross-trained with Secured Room Services, gathering experience in printing checks, scanning and recording inventory and disposing of cancelled, confiscated, and redeemed bonds and coupons.
• Operated the Report Card Access database, monitoring incoming funding and disbursing principal and interest payments on maturities and calls.
• Responsible for all daily and weekly tender puts, releasing funds to DTCC, accepting security shares and… Show more
• Responsible for all daily and weekly tender puts, releasing funds to DTCC, accepting security shares and delivering the shares to the appropriate remarketing agent.
• Processed principal and interest payments in the SABER system due to maturities, early full calls, partial calls, tenders and reorganizations.
• Performed reviews of Letters of Transmittal for reorganization deals due to mergers and acquisitions, as well as exchange offers.

Bachelor Of Arts (Ba), Business Administration And Management, General

High School Diploma

Activities and Societies: International Baccalaureate Program, National Honor Society, President of Spanish National Honor Society, Cross.