James Miller Email and Phone Number
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With 12+ years experience in Higher Education, across Admissions, Product Marketing & Sales functions, I was most recently specialising in the growth and development of key strategic university partnerships. My experience includes the UK, USA and Australia as student destination markets and I’ve fortunate enough to work with many brilliant B2B partners and students from across the globe.I’ve engaged with a variety of different customers, university colleagues and agent partners along with many other brilliant individuals along the way. I enjoy driving innovation and working collaboratively on projects to achieve the best possible results and challenge the status quo. I take a holistic approach, drawing from my previous roles, to deliver insight driven products and campaigns. When working with our university partners I offer a bespoke and nuanced approach with each, avoiding ‘one size fits all’ thinking. I aim to achieve the ‘Goldilocks’ zone of meeting the university’s expressed needs along with our own as the Pathway Provider. My experience relating to HE products in UK & Europe, Australia & North America include: - Comms Planning- Product Launch- Offline Marketing & Strategy- Analytics / Data Analysis- Reporting to Senior Stakeholders- Presenting to a range of audiences - Application Assessment- Visa Regulations- Processes & Compliance- Student Recruitment (Direct & Agent)- Account Management and Relationship Building - Budget Holder Responsibility - Conversion Strategies- Staff Recruitment & DevelopmentI offer a proven track record of delivering sustained and significant growth across various global markets & products, streamlining processes, managing motivated & productive teams and adapting systems and processes to fit best practice. Growth is achieved by finding appropriate students across a diverse range of markets, never lowering standards.In my spare time I'm a keen photographer and gravitate towards unposed portraits, painting with light and photos that hopefully tell a story. I am currently studying a range of UX (User Experience) Design courses with Google.
Study Group
View- Website:
- studygroup.com
- Employees:
- 2516
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Senior Product Marketing Manager, New Strategic Partners & SolutionsStudy Group Aug 2024 - PresentBrighton, England, United Kingdom -
Global Product LeadCambridge Education Group Oct 2022 - Jul 2024Cambridge, England, United Kingdom -
Student Recruitment & Marketing Manager, Uos OncampusCambridge Education Group Mar 2021 - Dec 2022Cambridge, England, United Kingdom -
Student Recruitment Manager, Europe PartnersShorelight Oct 2019 - Oct 2020Brighton, United Kingdom -
Student Recruitmant Manager, Eu IscsStudy Group Mar 2018 - Oct 2019Brighton, United Kingdom -
Associate Recruitment Manager, Eu IscsStudy Group May 2017 - Mar 2018Brighton, United KingdomWorking collaboratively with agent partners & other areas of Sales with focus on the EA region, to develop growth across the EU product portfolio.- Creating campaigns with the Marketing team to increase product awareness in market & grow the lead and offer pipeline- Offering regular training and support for our agent partners- Working closely with our International Study Centre and university partner staff to engage in joint opportunities & resolve issues- Develop custom processes to support product growth- Deliver training to wider sales teams and Admissions on EU products -
Cca - Student Recruitment (Fixed Term)Laureate Education Apr 2016 - Sep 2016Melbourne, AustraliaRole: Fixed term 6-month position managing a Sales pipeline of Domestic Higher Education enquiries/applications to offer course and careers advice in relation to appropriate Laureate educational products -
Inside Sales Manager (Fixed Term)Cambridge Education Group Apr 2015 - Sep 2015Cambridge, United KingdomRole: Fixed term 6-month project to improve Direct Sales team performance, as well as management and staff development of the newly formed Lead Conversion teamResponsibilities & required skills:- Effective leadership of both the Lead Conversion & Direct Sales teams- Provide ongoing sales & customer care training to the teams- Deliver insights to the Marketing, Admissions and Sales teams- Develop incentive campaigns to increase student recruitment- Track individuals’ progress on targets and motivate and mentor staff- Planning and operating direct student engagement campaigns via live chat platforms, both for offer Conversion & pre-departure events- Regular reporting duties to departmental heads and to offer strategy alterations for future intakes -
Global Sales Conversion ManagerStudy Group Apr 2014 - Apr 2015Brighton, United KingdomRole: Managing a sales team of 19 in-market staff spread globally, working to convert offer holders into new enrolments across a portfolio of over 40 well regarded universities and elite collegesResponsibilities & required skills:- Driving offer Conversion across the global Higher Education portfolio- Reporting at a global sales leadership level to various stake holders & multiple operating divisions- Development of ANZ and NA Conversion projects in addition to the established and effective UK & EU model- Plan staffing and workflow for all markets within the agreed Offer Conversion remit- Planning and operating direct student engagement campaigns via live chat platforms, both for offer Conversion & pre-departure events- Instigating Sales Force developments to improve the efficiency of workflow and reporting- Flexibility to adopt adhoc campaigns essential to the business and execute these to their potential, amidst other call campaigns- Evolving the offer Conversion project to best utilise unique focus on direct student contact- Provide insights to the UK Marketing & Communications teams- Ensuring efficient communication and resolution of cases to Agent Partner and Admissions teams -
Admissions Manager (Middle East, Uk Russia, Central Asia & Europe)Study Group Apr 2011 - Apr 2014Brighton, United KingdomRole: Managing a team of 7 Co-ordinators as part of the International Study Centres Brand, working in partnership with 18 UK & European universitiesResponsibilities & required skills included:- Conceiving and developing a variety of projects to improve the operational efficiency of the business. One of which (‘Self Assessed Offer’ process) has considerably improved speed of service and helped reduce the need of additional staffing during peak seasons- Building a strong team atmosphere with a positive, supportive, trust based environment, allowing individuals to excel and grow- Building and maintaining excellent relationships with a wide variety of people, both within and outside the organisation- Reporting on market activity, forecasting staffing as well as providing additional insights to senior management - Effective market distribution and appropriate delegation StudyGroup -
Admissions CoordinatorStudy Group Apr 2010 - May 2011Brighton - International Admission Centre (Iac)Role: Assessing and facilitating Middle Eastern students’ applications to join UK International Study Centres (ISC) as well as building relationships with agent partner networkResponsibilities & required skills included:- A high degree of organisation- Managing time effectively by prioritising tasks during busy intake periods- Troubleshooting on a variety of application based issues- Manage expectations of agent partners and ISCs- Building a strong knowledge of International Study Centres and their requirements -
Communications Planner, Mcdonald’S Uk Team (16-34 Demographic)Omd Uk Feb 2008 - Apr 2010London, United KingdomRole: Strategic allocation of resources across multiple platforms in addition to monitoring competitor advertising activity and reporting insights to the clients’ senior brand management teamResponsibilities & required skills included:- Analysing competitor media activity including based on their spending, platform, theme, promotion and target audience impact – the information and apparent trends then being used to refine counter-strategy- Planning and buying media space according to the clients’ approved advertising plan across TV, Online, Radio, Press/ Magazines, Outdoor and Cinema platforms- Regularly attending creative agency and client meetings- Connecting with media owners to stay consumer insights- Participating in ‘think tank’ sessions for future campaign ideas -
Ooh Media Planner / BuyerKinetic Worldwide Jul 2007 - Feb 2008London, United KingdomRole: Specialist planning and buying of ‘Out of Home’ (OOH) media campaignsResponsibilities & required skills included:- Building and maintaining strong relationships with media owners- Working closely with advertising agencies to ensure client expectations weremet and surpassed- Highly detailed planning based on target market sensitivity, and considerationsof the local areas for each campaign- Working on campaigns for clients including Audi, SEAT, Homebase, Boots, Specsavers, David Lloyd, Cannon’s Gyms, Easy, Barratt Homes- Selecting and justifying which OOH media formats and locations best fit theclients brief
James Miller Skills
James Miller Education Details
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Psychology
Frequently Asked Questions about James Miller
What company does James Miller work for?
James Miller works for Study Group
What is James Miller's role at the current company?
James Miller's current role is Senior Product Marketing Manager • Former Cambridge Education Group | Shorelight • Student of UX Design •.
What is James Miller's email address?
James Miller's email address is ja****@****oup.com
What schools did James Miller attend?
James Miller attended University Of Sussex.
What are some of James Miller's interests?
James Miller has interest in Technology And Innovation, Skiing/snowboarding, Education, Science And Technology, Piano, Outdoor Sports, Digital Photography, Film.
What skills is James Miller known for?
James Miller has skills like Higher Education, Admissions, Advertising, International Education, Strategy, Staff Development, Management, Brand Management, Intercultural Communication, Leadership, Creative Briefs, Educational Leadership.
Who are James Miller's colleagues?
James Miller's colleagues are Bill Furness_gibbon, Rahiman Shah, Hannah Cydnie, Immy Bhatia, Sandeep Arya, Mark Serrano, Priya Sahu.
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