Front Office Host
Current▪ Provided exceptional customer service, ensuring a warm and efficient check-in/check-out process for guests for up to 100 guests per shift.▪ Effectively managed reservations, room assignments, and billing using property management software.▪ Handled a diverse range of guest inquiries, resolved issues promptly, and offered information on hotel amenities and local attractions.▪ Collaborated with housekeeping and maintenance teams to maintain room quality and address maintenance concerns across 90 rooms.▪ Maintained financial accuracy, handling cash and credit card transactions, and balanced daily cash reports.▪ Contributed to a positive team environment, including training new receptionists and upholding safety protocols.