James Barclay Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

- Oversee multiple UK/EMEA/Global client accounts up to £5 million, building and maintaining strong client relationships based on trust and understanding.- Consistently meet deadlines, achieve ambitious targets, and successfully land key projects for clients. - Increased net promoter scores by 25% through delivering exceptional service.- Serve as the primary point of contact for clients, fostering strong and collaborative relationships. Implemented an improved client communication program by introducing quarterly business reviews to enhance the client experience.- Drove the customer communication agenda to enhance in-store experiences. Collaborated closely with clients to understand their brand strategies, values, and directions. Launched a new sales force management tool across the business to streamline communication processes.- Worked closely with music, creative, and marketing teams to design and develop engaging material that aligned with clients' brand identities and resonated with their target audience.- Developed client marketing materials to drive client engagement and brand awareness.- Demonstrated strong project management skills, overseeing the entire lifecycle of design, installation, and project execution.- Ensured that all client needs were met, from basic processes to delivering impressive creative presentations. Implemented customer marketing database process to enhance client communication and improve campaign effectiveness.- Created audio/visual solutions tailored to clients' calendar events and brand-specific requirements. - Developed innovative strategies to engage customers during special events, promotions, and campaigns, leveraging audio, visual, and interactive elements.- Facilitated networking opportunities for large-scale international projects, connecting key stakeholders and fostering collaborations across industries.

Reading, United Kingdom

GM of £34m 120k sq ft anchor department store in Oracle shopping centre. Multichannel, multi brand store proposition including wholesale, concession and hospitality. Responsible at peak for 375 store colleagues and 10 managers. Accountable for delivery of high standards of store presentation, VM, customer agenda, sales growth, cost deliverables, P&L management and full KPI delivery.Key role around stakeholder management and relationship building with brand partners, local community, shopping centre, town BID, and local council.

Croydon, United Kingdom

SM of £28m 100k sqft anchor department store in Centrale Shopping Centre. Responsible for 225 colleagues and 8 managers. Accountable for delivery of high standards of store presentation, VM, customer agenda, sales growth, cost deliverables, P&L management and full KPI delivery.Guided store through store development programme and modernisation, worked directly with Borough MET police command to drive community policing in retail sector and sat as director on town centre BID.

Senior SM £20m 80k sq ft anchor department store within Eden Shopping Centre. Responsible for 135 store colleagues and 5 managers. Multichannel proposition with full hospitality offer. Accountable for delivery of high standards of store presentation, VM, customer agenda, sales growth, cost deliverables, P&L management and full KPI delivery.Sat on town centre management steering committee tasked with local retail enhancement and development. Implemented events calendar linked with local market place.

Eden High Wycombe

Senior SM of £28m anchor store in Eden Shopping Centre. Food, GM, multichannel and hospitality offer. 190 store colleagues and 12 managers. Accountable for sales, standards, service, team development, store strategy, H&S compliance, colleague training, team engagement, and cost control. Separate role alongside SM duties around driving the customer service agenda across the region, linking in with senior stakeholders and Head Office colleagues. Landed new store format modernisation in store, one of the first UK stores to do so.

Reading, England

Commercial Manager and Deputy Store Manager. £18m department within £40m Major High Street store. Food, GM, Multichannel and Hospitality offers. 85 store colleagues, 4 managers reporting directly to me. Accountable for delivery of high standards of store presentation, VM, customer agenda, sales growth, cost deliverables, P&L management and full KPI delivery.Key role around stakeholder management and relationship building with brand partners, local community, shopping centre, town BID, and local council.Steering group lead for regional people agenda, including HR policy implementation, absence management, engagement, training & development, and succession planning.

Camberley, England

Commercial Manager of 2nd biggest Mens department in the business, £22m, in Flagship store in The Meadows Camberley.Accountable for management of 80 colleagues, 4 managers, sales and cost lines, KPI delivery, H&S, Visual Merchandising, Presentation standards, and team development and engagement. Key role around stakeholder management with HO, store often used as centre of excellence across broader region.

Dorking, England

SM for £7m High street store, Food, Gm, multichannel offer. 45 colleagues, 4 managers.Accountable for delivery of high standards of store presentation, VM, customer agenda, sales growth, cost deliverables, P&L management and full KPI delivery.Key role around stakeholder management and relationship building with brand partners, local community, shopping centre, town BID, and local council.

Commercial Manager and Deputy Store Manager for £18m High street store in Windsor. Accountable for 35 colleagues, 3 managers. Product handling training designed and rolled out to store population. Key role in Store Modernisation programme, and landing bespoke product catalogue for stores affluent customer demographic.

Jakarta,Indonesia

A month placement with International Franchise that got extended. Consultant role around supporting Franchise Partner with opening 2 new stores. Support Franchise Partner with buying and merchandising, training and development, commercials, visual layouts, landing company policies and management of key events.

Guildford, England, United Kingdom

Secured a place on the M&S Graduate Management Training Programme. Only 100 places given out nationally each year. 12 month training programme encompassing all areas of the business, but based in Guildford Store. Programme centred around Foods, General Merchandise, Hospitality, HR, Operations, H&S Compliance, and Visual.

Plymouth, England, United Kingdom

Assistant to Local Business Development Manager at Plymouth Audi Dealership. Job carried out alongside final year university studies and as a direct follow on from Placement Year. Key role in management of local business, contacting new potential clients for business/fleet sales, and supporting dealership with client liaison and sales information.

Milton Keynes, England, United Kingdom

Corporate Sales Assistant in Audi Uk HQ based in Milton Keynes. 1 year placement programme as part of University Sandwich course. Key role around linking HO with National Sales force and UK dealer network, providing key stakeholders with sales and RV values, marketing materials, client presentation, tech info, and supporting in the field.Involved in client eventing, track days, drive events and factory tours in Ingolstadt, Germany.Key liaison between Audi UK and large leasing companies nationally.

Ba Hons Business Studies, Ba (Hons) Business Studies, 2.1

4 year undergraduate qualification, completed with 2.1, included placement year worked outside of course within industry. Areas of study.

Education record

Attended The Blue School in Wells, Somerset for both school and 6th Form. 11 GCSEs achieved all at grade A-C A levels in Geology.