• Answered outside inquiries regarding business operations.• Communicated regularly with accounting and human resource departments.• Corresponded with clients and vendors on a daily basis.• Managed and maintained various databases, including data entry, entry updating, and reporting.• Stored, organized, and retrieved client files from computer database.

• Acknowledged customer issues and resolved their problems quickly and efficiently.• Collaborated with colleagues to discuss market information and strategies.• Conducted market research to learn of current trends and to perform sales activitiesaccordingly.• Effectively communicated with other employees and upper management to ensure completecare of customers.• Greeted customers and offered them assistance where possible.

• Collaborated with CEO/Founder to plan, develop and implement POS system.• B2B Sales• Conducted market research to learn of current trends and to perform sales activitiesaccordingly.• Contacted existing and new customers to discover their needs and to explain how certainproducts could be useful to them.• Developed and implemented tailored service plans to the needs of particular clients.• Informed customers about current promotions and sales, encouraging them to take advantage.• Identified prospective customers through use of business directories, and by following existingclients' leads.• Facilitated the implementation of Third Thursday Art Crawl by communicating objectives acrossclient, teams, and departments, assigning multi-phase activities to appropriate personnel andcoordinating time lines to ensure successful launch.

• Established and trained inaugural front desk staff for opening of the Nashville property.• Responsible for the updating of desk protocol including concierge and valet operations.• Assisted in the integration of the front office and sales department by upselling events andreservations.• Supervised the input of third-party reservations into the Opera system.• Assisted in coordination of Nissan/Infiniti 2017 release press event.

• Collaborated with colleagues to discuss market information and strategies.• Conducted market research to learn of current art installations and gardening functions toincrease interest in sales of events.• Contacted existing and new customers to discover their needs and to explain how certain eventscould be useful to them.• Followed up with customers ensuring their satisfaction with their experiences.• Greeted guests and offered them assistance where possible.• B2B marketing of event specials• Negotiated the terms and prices of sales, reaching agreements with customers.